Bell Captain at Crown Resorts

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Jul, 26

Salary

0.0

Posted On

25 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Guest services, Operational management, Conflict resolution, Communication, Time management, Valet coordination, Logistics management, Staff training, Customer experience, Professionalism, Attention to detail

Industry

Hospitality

Description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The Role We’re looking for a stand-out Bell Services Captain to lead the action at Crown Sydney’s busy hotel driveway. In this high‑energy, guest‑focused role, you’ll guide a large team of Bell Attendants, Valet and Doorpersons while keeping vehicle flow smooth, safe and seamless. As the key link between the Bell Services Manager and the frontline team, you’ll oversee the seamless movement of luggage, vehicles and guests while partnering with the wider Hotel team to create personalised, memorable arrivals. With a polished and proactive approach, you’ll thrive on the frontline, directing driveway operations, supporting your team and addressing guest needs with professionalism and care. Some responsibilities of the role will include, but are not limited to: Lead and motivate a high‑performing team across driveway operations, luggage delivery and valet coordination, ensuring an exceptional first impression for all guests. Maintain a visible on‑floor presence, supporting safe and efficient vehicle flow and overseeing the timely delivery and collection of guest luggage. Manage key operational logistics including group movements, shuttle timetables and the accurate use of systems such as CVPS and E‑Connect. Partner closely with Front Office, Housekeeping, Duty Managers and other hotel departments to deliver seamless arrivals and departures. Coach, train and develop team members, fostering engagement, capability and alignment to Crown’s premium service culture. About you You’re a confident leader with a genuine passion for service excellence and guest experience. You bring strong operational awareness, high attention to detail and the ability to coordinate a fast‑paced, guest‑facing environment. You will also bring: A valid Manual Driver’s Licence (unrestricted NSW licence required). Previous hotel experience in a similar guest services supervisory role (luxury environment preferred) Proven leadership experience supporting large or diverse frontline teams Exceptional communication, interpersonal and conflict‑resolution skills Strong organisational and time‑management capability Ability to maintain discretion and confidentiality, particularly with VIP guests To be considered, you must hold an unrestricted NSW driver’s licence with a clean record. As we operate 24/7, you’ll need full availability across a Monday–Sunday roster. What we offer you Attractive annual salary package plus bonus incentive plan Complimentary onsite meals, discounted parking as well as discounts across restaurants & hotels A supportive, inclusive workplace that values individuality, diversity and belonging Applications Close: Sunday 3rd May 2026 On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

Responsibilities

The Bell Captain leads and motivates a team of Bell Attendants and Valet staff to ensure seamless driveway operations and exceptional guest arrivals. They oversee luggage movement, vehicle flow, and coordinate with various hotel departments to maintain high service standards.