WHAT AN EXCITING TIME TO WEAVE A NEW FABRIC INTO THE VIBRANT NEIGHBOURHOOD OF DOWNTOWN TORONTO!

Say hello to Canopy by Hilton Toronto Yorkville! Canada’s first Canopy by Hilton.
Canopy by Hilton, Hilton’s first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.
Culture is key at Canopy, with team members known as “friendly enthusiasts,” that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.
Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed.
Canopy by Hilton Toronto Yorkville is a 184-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.
Position Title: Welcome Enthusiast/Bellman
Reports To: Lead Welcome Enthusiast/Front Office Manager
job overview
Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction. Assists in the Loss Prevention functions at the hotel.

QUALIFICATIONS AND REQUIREMENTS

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
Must have a valid driver’s license.

This job requires the ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds
• Moving about the public areas
• Handling objects such as luggage
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
• Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
• May be required to work nights, weekends, and/or holidays.

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest’s request.
• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
• Conducts property walkabouts, monitors and reports on any safety issues throughout the hotel.
• Responds to any safety issues reported by guests and employees.
• Conducts and reports on any first aid administration given to guests and employees.
• Completes incident reports accurately within company timelines.
• Promote team work and quality service through daily communications and coordination with other departments.
• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or and responding to other special requests or Valet duties.
• In carrying out your duties you will follow all Company and Brand Standards