ADDITIONAL INFORMATION

Job Number25140345
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Bell Supervisor, we not only meet, but also exceed, our guests’ expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.

POSITION SUMMARY

• Join our Ladies and Gentlemen and support you’re the Guest Services team with general operational tasks
• Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
• Assign rooms according to guest requests and preferences whenever possible
• Handle general hotel enquiries, going above and beyond with each guest experience
• Supervise rostering duties and support the Chief Concierge in tasks assigned
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new guests, exhibiting our legendary service and enabling future bookings

Please refer the Job description for details