JOB SUMMARY

The Magnolia Hotel & Spa is Victoria’s luxury spa boutique hotel. This award-winning hotel, consistently recognized as one of the Top Hotels in Canada by TripAdvisor, Travel + Leisure, and Condé Nast Traveler readers, and most recently awarded a prestigious Michelin Key, is located one block from the harbour and close to the city’s best restaurants, shops, and entertainment—exactly where you want to be during your Victoria stay.
The Magnolia has earned its distinction by delivering exceptional, personalized service to our guests. Ideal applicants will demonstrate this same commitment through a passion for customer service, outstanding teamwork, and the ability to deliver inspired, anticipatory service that exceeds the expectations of each and every guest.

POSITION OVERVIEW

Join our team at The Magnolia Hotel & Spa as a full-time Bell / Valet Attendant. We are seeking individuals who share our passion for customer service and are committed to delivering exceptional experiences to every guest. As a Bell/Valet Attendant, you will play a crucial role in creating a positive first impression, assisting with luggage, valet parking, and other duties as required—always delivering outstanding service with every interaction.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must have a passion for customer service and strive to exceed customer expectations at all times.
• Must be neat and professional in appearance, suitable for a 4 - 5 star hotel environment.
• Ability to practice and maintain consistent key standards at all times.
• Valid BC driving license – ability to operate standard transmission is required.
• Able to think critically and use sound judgment in a variety of situations
• Excellent communications skills.
• Must have excellent customer service skills and attitude.
• Must be physically fit and capable of moving guest luggage, banquet tables, linen carts etc.
• Must be an effective listener.
• Must have or get Serving it Right upon hire.
• Ability to work under pressure and to multitask in potential high-volume area.
• Familiarity with local attractions, restaurants, and directions to assist guests effectively.
• Knowledge of hotel safety and emergency procedures to ensure guest and personal safety
• Ability to prioritize tasks and manage time effectively to ensure prompt service delivery.

QUALIFICATIONS

• Hotel or service experience in similar or related roles an asset.
• Ability to work weekends, holidays and evenings a requirement.
• Valid BC driving license with the ability to operate standard transmission, with a clean driving record
• Must be legally eligible to work in Canada
  Pay & Benefits: Starting at $24.50 per hr, with an increase after three months. This position is a full time – 40 hr per week permanent role.
  Medical and Dental benefits available to employees who work a minimum number of hours after probationary period.

Duties include:

• Greeting guests to hotel & providing a warm and personal welcome to their stay.
• Assisting with guest luggage.
• Assisting with guest service requests.
• Valet Parking - parking guest vehicles.
• Delivering room service orders
• Other Duties as required.

Job Type: Full-time permanent
Join Our Team: If you are passionate about hospitality and dedicated to providing exceptional service, we invite you to apply for this full-time Bell/Valet Attendant position at The Magnolia Hotel & Spa. Join us in creating unforgettable experiences for our guests in one of Canada’s top-rated hotels.
Job Type: Full-time
Pay: From $24.50 per hour
Expected hours: 40 per week

Additional pay:

• Commission pay
• Tips

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Vision care

Application question(s):

• Can you drive standard transmission?

Licence/Certification:

• Driving Licence (required)

Work Location: In person
Expected start date: 2025-07-1