Mandarin Oriental Downtown, Dubai is looking for a Bellman Supervisor to join our Concierge team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city’s heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.
With unparalleled views of Dubai’s skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.
Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

• Operate and oversee the Bell Desk, including managing the bell team through hiring, training, scheduling, and evaluations.
• Maintain and audit luggage storage operations using GoConcierge and ensure secure, organized handling of guest belongings.
• Greet and assist guests upon arrival and departure, removing luggage from rooms post-checkout and initiating contact when needed.
• Ensure strong knowledge of all hotel services such as spa and dining, and accurately communicate guest needs to relevant departments.
• Uphold guestroom access security, address guest inquiries effectively, and ensure satisfaction through adherence to MOHG standards.
• Monitor compliance with FLHSS&E procedures and prepare performance and operational reports related to bell staff and guest services