Bellperson / Driver - Hotel FT - $25 hr. at IHG Career

Torrance, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

26.0

Posted On

30 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Driving, Luggage Handling, Communication Skills, Vehicle Inspection, Time Management, Problem Solving, Customer Relations

Industry

Hospitality

Description

Job Overview Drive hotel van or designated vehicles to and from guest destinations and transport luggage to and from guest rooms in a prompt and safe manner. Valid driver’s license required; must have driving experience and a clean driving record. At Holiday Inn® we want our guests to relax and be themselves which means we need team members to: * Be you – by being natural, professional and personable in the way you are with people * Get ready – by taking notice and using your knowledge so that you are prepared for anything * Show you care – by being thoughtful in the way you welcome and connect with guests * Take action – by showing initiative, taking ownership and going the extra mile Duties and Responsibilities GUEST EXPERIENCE * Assist incoming and outgoing guests with transporting luggage to and from guest rooms. May secure, tag, and store luggage at guest’s request. * Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off loading the vehicle. * Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests. * Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles. * Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times. * May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. * Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. * Explain and promote hotel facilities, outlets, and services to guest, and provide information to guests regarding local attractions and activities. * Promote team work and quality service through daily communications and coordination with other departments. Valid driver’s license required; must have driving experience and a clean driving record. RESPONSIBLE BUSINESS * Operate vehicle in accordance with state laws; observe all airport rules pertaining to shuttle vehicles. * Perform daily inspection of vehicles; takes necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times. * May regularly inspect and clear hotel entrance and surrounding areas of litter and debris. * Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests. FINANCIAL RETURNS * Explain and promote hotel facilities, outlets, and services to guest, and provide information to guests regarding local attractions and activities. PEOPLE * Promote team work and quality service through daily communications and coordination with other departments. QUALIFICATIONS AND REQUIREMENTS High School diploma or equivalent, plus some guest service experience or driving experience preferred. Must speak fluent English. Other languages preferred. Valid driver’s license required; must have driving experience and a clean driving record. This job requires ability to perform the following: * Carrying, pushing, or lifting items weighing up to 100 pounds * Moving about the public areas * Handling objects, products and computer equipment * Bending, stooping, kneeling Other: * Communication skills are utilized a significant amount of time when interacting with clients, guests and employees. * Reading and writing abilities are utilized often. * Basic math skills are used frequently. * May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. The hourly pay range for this role is $25.00 to $26.00. This range is only applicable for jobs to be performed in Torrance, CA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. You can apply for this role through the link below (or through internal career site if you are a current employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Responsibilities

Drive hotel vehicles to transport guests and their luggage safely to and from destinations. Provide high-quality guest service by promoting hotel facilities and responding to guest requests and complaints.