Bellperson | Talent Day October 27th at Madeline Hotel and Residences Auberge Resorts Collection

Florence, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Professional Demeanor, Attention To Detail, Guest Interaction, Multi-tasking, Communication, Local Expertise, Transportation Coordination, Package Handling, Team Collaboration, Warmth, Efficiency, Problem Solving, Customer Service, Language Proficiency, Hospitality Knowledge

Industry

Hospitality

Description

Company Description TALENT DAY - OCTOBER 27TH 2025 Collegio alla Querce opens its doors to the next generation of hospitality professionals. An exclusive opportunity to meet, connect, and share our passion for excellence, respect and heartfelt service. We look forward to discovering individuals driven by curiosity, authenticity and the desire to grow. Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit. For more information: https://auberge.com/collegio-alla-querce/ Job Description At Auberge Collection, we believe that exceptional service begins from the very first moment a guest arrives. As a Bellperson, you will be the ambassador of hospitality, creating memorable first and last impressions while ensuring seamless transitions into the extraordinary experiences our guests enjoy. Your warmth, efficiency, and attention to detail will set the tone for every guest’s stay. Please note that this is not an exhaustive list of everything that needs to be done! Within our team, our people always find new ways to look after the business, our guests, and their colleagues. Within this, the key responsibilities for this position are: Guest Welcome & Arrival Experience Provide a warm and gracious greeting to all guests upon arrival, creating a positive first impression. Assist guests with luggage transport to and from their rooms efficiently and safely. Help guests settle into their accommodations, ensuring comfort and a seamless check-in experience. Transportation & Local Expertise Arrange for transportation services such as taxis, shuttles, or private transfers. Offer accurate and thoughtful information on local attractions, dining options, and hotel amenities. Package & Mail Handling Receive, deliver, and manage guest packages, mail, and other items with care, ensuring security and timely delivery. Communication & Coordination Act as a key link between guests and hotel departments, facilitating requests and ensuring seamless coordination of services. Collaborate with colleagues across operations to anticipate and fulfill guest needs promptly and professionally. This role is an invitation to create memorable first and last impressions. As a Bellperson, you will set the tone for an unforgettable stay, ensuring every guest feels welcomed, valued, and cared for from arrival to departure. Qualifications Experience A minimum of one year of experience in the hospitality industry, preferably in luxury or high-end properties required. Skills & Attributes Strong interpersonal skills with a polished, professional demeanor, demonstrating warmth, attentiveness, and efficiency in guest interactions. Ability to manage multiple tasks simultaneously while maintaining attention to detail and a high standard of service. Advanced proficiency in English, both spoken and written; additional languages are highly desirable. Licenses & Certifications Valid driver’s license with a clean record and the ability to safely operate a motor vehicle. Availability Ability to work a flexible schedule, including nights, weekends, and holidays, in accordance with departmental needs. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

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Responsibilities

As a Bellperson, you will create memorable first and last impressions for guests while ensuring seamless transitions into their experiences. You will assist with luggage transport, provide local information, and coordinate guest requests with hotel departments.