• This position is based out of our Westlake, OH office and is eligible for a hybrid schedule after the probationary period.

QUALIFICATIONS:

• Bachelor’s degree preferred.
• 7-10 years of Financial Services experience.
• Minimum 3-year experience working with IRAs and the beneficiary election process.
• Minimum 3-5 years of experience in a customer driven environment.

TECHNICAL SKILLS:

To be successful in this role, you should have experience with and an understanding of the following:

• Intermediate level proficiency in Microsoft Office
• Intermediate 10 key skills preferred.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT:

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.
About Equity Trust:
Equity Trust empowers individual investors and financial professionals by removing the barriers to investment freedom. As an IRS approved custodian, we fulfill the custodial and administrative duties required for each type of investment account our clients hold.With an Equity Trust account, clients have the opportunity to invest in alternative assets such as real estate, precious metals, private equity, and more. Additionally, clients can invest in traditional assets such as stocks and mutual funds – all through a single custodian.As an industry-leading custodian of alternative assets in tax-advantaged accounts, our 45-year* track record of excellence is unmatched in the industry. Equity Trust streamlines the investment experience by offering optimized solutions, processes, and service.As a directed custodian, Equity Trust does not provide tax, legal or investment advice, nor do we offer or sponsor any proprietary investment products

RESPONSIBILITIES & DUTIES:

• Provide concierge service to the beneficiaries of our deceased clients.
• Acts as a single point of contact to outline all requirements to facilitate the process of allocating the assets from the deceased account to the beneficiaries or estate, responds to all inquiries accurately and timely, provides any required paperwork to facilitate the process and ensures the appropriate transactions are facilitated correctly.
• Extensive knowledge of Retirement Accounts and the inherited IRA process.
• Has a foundational understanding of Last Will & Testaments, Estates, Trusts, and how they’re handled within the inherited IRA process.
• Must feel comfortable speaking with our client’s outside council.
• Ensures client service level agreements (SLAs) are met while maintaining a balance between quality and efficiency.
• Professionally communicates with clients through in-bound call queue, outbound calls, incoming and outgoing emails.
• Exhibits a passion for client services, displays positive energy, and problem-solving skills to assist clients with their inherited accounts and/or assets in a timely manner as well as performing detailed research and follow-up.
• Manages multiple tasks effectively by balancing high productivity with excellent service quality.
• Works collaboratively with other team members, internal stakeholders, and third-party vendors to deliver high quality service and meet client expectations.
• Serves as a senior member of the team, providing sound decision-making assistance as well as support for complex situations.
• Assists with identifying training opportunities, periodic system testing, reviews and updates departmental procedures while providing recommendations to Supervisor and/or Team Lead to minimize risk and increase efficiencies.
• Performs other duties or projects as assigned.

To be successful in this role, you should have experience with and an understanding of the following:

• Intermediate level proficiency in Microsoft Office
• Intermediate 10 key skills preferred

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Customer Focus | Communicates Effectively.
• Resourcefulness | Balances Stakeholders