Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Benefit Advisor at Salt Lake Brewing CO LC

Sherwood, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Data Entry, Benefit Quoting, Inquiry Resolution, Claim Review, Policy Guidelines, Complaint Resolution, Dental Terminology, Procedure Codes, Microsoft Applications

Industry

Description

Job Summary: Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers. Primary Job Responsibilities: 1. Professionally answers an average of 60 calls per day. Quoting benefits accurately to the customer and responding to the customer inquiries via phone, email or fax. 2. Stays abreast of benefit changes, new enrollments and group terminations per the supervisor. 3. Knows and researches the available sources of information to resolve problems and answer questions. 4. Comments each telephone and written inquiry in the internal system. 5. Reviews claim history to verify member eligibility for requested services and ensure alignment with policy guidelines. 6. Takes ownership and resolves customer complaints. Follow up on customer calls when needed. 7. Issue id cards upon request. 8. An understanding of procedure codes and dental terminology is required as well as providing customers with product and service information. 9. Assist with locating a dentist. Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above. Minimum Qualifications: Position requires: • High school diploma or GED. • Entry level Microsoft applications experience. • Ability to stay calm when customers are stressed or upset. • Will accept any suitable combination of education, training, or experience. Ability to learn procedure codes and dental terminology is required in order to provide customers with product and service information.

Responsibilities

The primary duties involve professionally handling an average of 60 calls daily to quote benefits accurately and responding to customer inquiries via phone, email, or fax. Responsibilities also include staying updated on benefit changes, researching information, documenting interactions, reviewing claim history, and resolving customer complaints.