Benefit Programs Supervisor

at  Virginia Department of Social Services

JOB SUMMARY:

Under limited supervision, performs analytical and administrative tasks in multiple benefit and employment programs administered through the City Social Services Department. Tasks include coordinating, advising, and overseeing activities of the divisions’ self-sufficiency, financial assistance and clerical support teams. Provides guidance and input to enhance agency performance and staff skills while ensuring adherence to program regulations and policies. Evaluates the effectiveness of multiple benefit programs offered by the City Social Services Department. Provides recommendations for changes as necessary. Prepares various reports and statistical records. Maintains case approval authority for any level position within the division.
To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

REQUIRED QUALIFICATIONS:

Bachelor’s degree in the Human Service field with six to nine years of experience in an administrative, supervisory position with at least two to three of those years involving social service program work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of the policies, procedures, and activities of the City and or departmental practices as they pertain to the performance of duties relating to the position of Financial Services Coordinator for the Social Services Department.
• Ability to perform analytical and administrative tasks in multiple benefit and employment programs administered through the City Social Services Department.
• Skill in coordinating, advising, and overseeing activities of the divisions’ self-sufficiency, financial assistance, and clerical support teams.
• Ability to utilize effective interpersonal communication skills to provide guidance and input to enhance agency performance and staff skills.
• Knowledge of the program regulations and policies and is able to ensure adherence to the same.
• Ability to conduct effective, unbiased, and accurate evaluations of the effectiveness of the multiple benefit programs offered by the City Social Services Department.
• Ability to determine and provide effective recommendations for changes as necessary. Has the administrative and technical knowledge to prepare various reports and statistical records.
• Knowledge of the terminology, principles, and methods utilized within the department.
• Ability to keep abreast of any changes in policy, methods, administrative changes, or related operations updates as they pertain to departmental operations and activities.
• Knowledge of laws and ordinances affecting the provision of social services to clients.
• Ability to comprehend, interpret, and apply regulations, procedures, and related information.
• Knowledge of the methods and techniques for development and administering programs.
• Knowledge of the principles of supervision, and is able to effectively lead, motivate, and evaluate assigned staff.
• Ability to evaluate, audit, deduce, and/or assess data using established criteria. Includes exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
• Ability to apply principles of persuasion and/or influence over others in a supervisory capacity
• Ability to read a variety of reports, informational and technical documentation, directions, instructions, and methods and procedures.
• Ability to write reports with proper format, punctuation, spelling, and grammar, using all parts of speech.
• Ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
• Ability to exercise judgment, decisiveness, and creativity in situations involving evaluation of information against measurable or verifiable criteria.
• Ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
• Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
• Ability to inspect items for proper length, width, and shape, visually with job-related equipment.
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.
• Ability to effectively communicate and interact with subordinates, supervisors, and members of the general public, and all other groups involved in the activities of the department.
• Ability to assemble information and make written reports and documents in a concise, clear, and effective manner.
• Ability to use independent judgment and work with little direct supervision as situations warrant.
• Ability to perform required calculations.
• Knowledge and proficiency with computers and software programs typically utilized in the position.Ability to read, understand, and interpret technical reports and related materials.

PHYSICAL REQUIREMENTS:

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds).
Tasks may involve extended periods of time at a keyboard or workstation.
Requires the ability to coordinate hands and eyes in using job-related office equipment.
Requires the ability to handle a variety of items, job-related equipment, control knobs, switches, etc. Must have the ability to use one hand for twisting or turning motion while coordinating other hand with different activities. Must have minimal levels of eye/hand/foot coordination. May require the ability to differentiate colors and shades of color. Requires the ability to talk and/or hear.

Please refer the Job description for details