Benefit Programs Supervisor at Virginia Department of Social Services

Dinwiddie, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

0.0

Posted On

17 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Case management, Eligibility determination, Staff training, Policy interpretation, Performance evaluation, Public assistance programs, Interviewing techniques, Recordkeeping, Administrative support, Conflict resolution, Emergency management, Reporting, Communication, Computer literacy

Industry

Government Administration

Description

Title Description- This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance. General Work Tasks (Illustrative Only) – * Provides administrative and programmatic supervision to staff; * Reviews case management plans to include quality assurance of case management services; * Develops written guidelines for delivery of case management services; assigns caseloads to staff; * Coordinates and monitors activities of staff; * Holds individual and group conferences to review cases and problems; * Reviews case records and evaluates performance of staff members and recommends indicated action; * Recommends hiring, disciplinary actions, transfer, promotion, and termination of personnel within the limits of appropriate statutes, rules and regulations and policies, developing performance standards and preparing corrective action plans; * Represents staff needs to senior management team; * Prepares and implements internal operating policies and procedures; * Interprets regulation, policy and other program information changes to staff; trains new employees in areas such as agency policy, department procedures and agency or government regulations; * Determines staffing needs and makes recommendations to management; * Maintains records and prepares regular and special reports; * Participates in developing and implementing agency administrative policy; * Makes decisions on controversial cases or presents them for higher level action; * Authorizes emergency assistance for applicants/recipients; * Serves in a liaison capacity to other agencies and groups; * Monitors program expenditures; * Meets with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities; * Assigns caseloads to staff; and * May act for the Director of Social Services as designated. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing techniques. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems. Skills- Skill in operating a personal computer and the associated office and agency software. Abilities- Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs. Education and Experience- Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Minimum Qualifications:Considerable knowledge of: current social, economic and health issues and trends; principles and practices of effective supervision; public assistance programs, policies and regulations; the literature in the field of eligibility determination; casework supervision principles and practices; and effective interviewing skills. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems. Demonstrated ability to: work effectively with others; work independently supervising and training others to deal effectively with the public; plan and manage work effectively; communicate effectively both orally and in writing; interpret laws, policies, and regulations and to make decisions based thereon; plan and supervise work activities, including training, recordkeeping duties and organizational operations; develop and maintain good working relations with internal and external customers; and evaluate financial assistance programs. Preferred Qualifications: Bachelor's degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Previous experience at a local Social Services agency. Special Requirements: Serves as back-up Emergency Shelter Coordinator which entails attending regular emergency meetings and trainings to maintain an up-to-date emergency shelter manual. Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre employment drug screen. The investigation may include: fingerprint checks (State police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment) credit checks (relevant to employment) and other checks requested by the hiring authority. Special Instructions to Applicants: Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications will not be accepted. All Social Services employees are required to work shelter duty when a disaster occurs, if necessary.

Responsibilities

The Benefit Programs Supervisor provides administrative and programmatic supervision to staff, including training, performance evaluation, and case management oversight. They also interpret policies, manage caseloads, and serve as a liaison to community groups and other agencies.