Benefits Administration Services Associate II at Conduent

Pasay, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Decision-Making, Call Center Metrics, Case Management, Transaction Processing, Client Inquiries, Documentation, Form Guidance

Industry

Business Consulting and Services

Description

Improves participant decision-making process by advising participants on plan provisions. Responds to client-specific inquiries, including telephone and web correspondence. Completes transactions related to customer inquiries with limited supervision. Meets timeliness and accuracy standards. Documents calls by creating detailed notes in the case management system. Completes callbacks in a timely manner and escalates as appropriate. Adheres to call center metrics and guidelines within established procedures. Explains the appropriate participant forms and provides guidance on completion. Performs other duties as assigned. Complies with all policies and standards. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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Responsibilities

The associate advises participants on plan provisions and responds to client-specific inquiries. They complete transactions related to customer inquiries and document calls in the case management system.