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Benefits Administration Services Associate II at Conduent

Hyderabad, Andhra Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Decision-Making, Call Center Metrics, Case Management, Client Inquiries, Documentation, Transaction Processing, Timeliness, Accuracy, Form Guidance, Escalation, Policy Compliance

Industry

Business Consulting and Services

Description

Improves participant decision-making process by advising participants on plan provisions. Responds to client-specific inquiries, including telephone and web correspondence. Completes transactions related to customer inquiries with limited supervision. Meets timeliness and accuracy standards. Documents calls by creating detailed notes in the case management system. Completes callbacks in a timely manner and escalates as appropriate. Adheres to call center metrics and guidelines within established procedures. Explains the appropriate participant forms and provides guidance on completion. Performs other duties as assigned. Complies with all policies and standards.

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Responsibilities

The associate advises participants on plan provisions and responds to client-specific inquiries. They complete transactions related to customer inquiries and document calls in the case management system.