TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The analyst is responsible for providing technical support to both organizational clients, plan members and the Benefits team.

Responsibilities

• Responds to client inquiries pertaining to their group insurance plans
• Builds the relationship between clients and other members of team
• Reviews and analyzes benefit plan contracts and documentation
• Analyzes and prepares financial information relating to benefits plan annual renewals and client proposals
• Updates client information on internal databases
• Mediates with internal administrators and insurance providers regarding administration of client plans
• Analyzes payroll files, carrier files, and premium statements to ensure accuracy
• Organizes mass communication and administration packages being sent to clients’ plan members
• Attends and presents at internal training sessions to share/build knowledge of industry topics and trends
• Ensures that quality control and service standards are attained with every transaction
• Assists with special projects, as required
• Attends and participates in client meetings on occasion

Requirements

• New graduates and/or 1 – 2 years relevant experience
• Post-secondary education and related courses in group benefits (CEBS)
• Excellent mathematical and analytical skills
• Experience at the Analyst level in Group Benefits is an asset
• Exceptional customer focus
• Strong communication and organizational skills
• Dedicated team player, who demonstrates initiative and independence
• Excellent time management skills and the ability to manage multiple assignments
• Working knowledge of Microsoft Office Suite and the ability to learn internal software quickly and thoroughly

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process

• Responds to client inquiries pertaining to their group insurance plans
• Builds the relationship between clients and other members of team
• Reviews and analyzes benefit plan contracts and documentation
• Analyzes and prepares financial information relating to benefits plan annual renewals and client proposals
• Updates client information on internal databases
• Mediates with internal administrators and insurance providers regarding administration of client plans
• Analyzes payroll files, carrier files, and premium statements to ensure accuracy
• Organizes mass communication and administration packages being sent to clients’ plan members
• Attends and presents at internal training sessions to share/build knowledge of industry topics and trends
• Ensures that quality control and service standards are attained with every transaction
• Assists with special projects, as required
• Attends and participates in client meetings on occasio