BENEFITS & ELIGIBILITY SUPERVISOR at Arizona Department of Administration

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

22.9716

Posted On

16 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Supervision, Performance Management, Program Administration, Policy Interpretation, Case Review, Quality Control, Workload Management, Staff Training, Fraud Identification, Written Communication, Verbal Communication, Database Management, Conflict Resolution, Assessment Techniques, Customer Service, Leadership

Industry

Government Administration

Description

DEPARTMENT OF ECONOMIC SECURITY YOUR PARTNER FOR A STRONGER ARIZONA. DES WORKS WITH FAMILIES, COMMUNITY ORGANIZATIONS, ADVOCATES AND STATE AND FEDERAL PARTNERS TO REALIZE OUR COLLECTIVE VISION: A THRIVING ARIZONA. DES SERVES MORE THAN 3 MILLION ARIZONANS. OUR MISSION IS TO STRENGTHEN INDIVIDUALS, FAMILIES, AND COMMUNITIES FOR A BETTER QUALITY OF LIFE. BENEFITS & ELIGIBILITY SUPERVISOR Job Location: DIVISION OF BENEFITS AND MEDICAL ELIGIBILITY (DBME) FAMILY ASSISTANCE ADMINISTRATION (FAA) 4522 WEST INDIAN SCHOOL ROAD, PHOENIX, ARIZONA 85031 Posting Details: SALARY: $22.9716 HOURLY GRADE: 21 CLOSING DATE: MAY 22, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov [https://des.az.gov/]; or click on the link here [youtube.com/watch?v=EjLhFs6kqmE&feature=youtu.be] to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor in our Phoenix Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. Job Duties: Essential Duties and responsibilities include but are not limited to: * Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads. * Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day to day operation of the unit. * Assist staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions. * Prioritizes and assigns work of assigned unit(s) in order to maintain compliance with federal, state and mandates; ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives. * Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from program reports, identifies error trends, implements corrective action plans, develops and conducts related training. * Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports * Evaluates staffing needs, participates on hiring panels and makes recommendations for effective use of personnel resources. * Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals and taking appropriate action as required. Knowledge, Skills & Abilities (KSAs): Knowledge of: * Federal, State, and agency statutes, rules, and regulations applicable to area of assignment. * Fundamental leadership practices. * Interviewing and assessment techniques, community resources, customer service practice. Skills in: * Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment. Ability to: * Access, maintain, review and interpret database information, compile and present program information. * Establish and maintain effective working relationships. * Identify, analyze, and evaluate situations or problems to determine appropriate courses of action. Selective Preference(s): The ideal candidate for this position will have: * A high school diploma or equivalent education * Six to Twelve month's experience as a Lead * One to Three years' experience performing eligibility work with FAA systems. Pre-Employment Requirements: * This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements [https://publicstorage.dc4.pageuppeople.com/1045/ClientPublicFile/3601803f-02e5-4b70-b325-26c8ef309c1b.pdf]. * Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions. * All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation and sick time • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities Learn more about the Paid Parental Leave program here [https://hr.az.gov/about/resources/family-leave-expansion]. For a complete list of benefits provided by The State of Arizona, please visit our benefits page [https://benefitoptions.az.gov/jobseekers] Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Jason Hamm at 520-235-1130 or JHamm@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Jason Hamm at 520-235-1130 or at JHamm@azdes.gov. Request should be made as early as possible to allow time to arrange the accommodation.

Responsibilities

Supervise and coordinate the operations of benefits and eligibility units to ensure the accurate issuance of public assistance. Responsibilities include staff development, performance management, and the implementation of division policies and procedures.