Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Specialist to join our team. This position will report to our agency located in Houston, TX. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

QUALIFICATIONS:

• High school diploma or equivalent certification
• At least 2 years of experience in the health and benefits space
• Highly motivated, organized and able to work in a fast paced environment
• Able to thrive in a fast paced environment and manage multiple tasks
• A strong attention to detail with a passion for providing quality customer service

• Serve as a primary point of contact for clients regarding benefits-related inquiries.
• Assist clients with understanding and navigating their benefit options.
• Provide timely and accurate responses to client questions and concerns.
• Collaborate with Account Managers to ensure all client benefits programs are administered efficiently.
• Prepare and maintain client benefit documentation, including plan summaries and policy details.
• Track and manage client benefit enrollment and eligibility changes.
• Assist in the collection and analysis of client benefit data for reporting and decision-making.
• Ensure accurate and up-to-date client records in the benefits management system.
• Identify opportunities for process improvements and efficiencies in benefit administration.
• Contribute to the development and implementation of best practices for client benefits management.
• Coordinate with internal teams, including HR and finance, to ensure seamless benefit administration.
• Facilitate communication between clients and benefit providers as needed.
• Ensure all benefit programs and processes comply with relevant regulations and company policies.
• Assist in preparing documentation for compliance audits and reviews.
• Input policy premium information into benefit point to keep commission tracking and headcount accurate throughout the year.