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The Position

WHAT WE DO:

The Payroll Time Benefits team focuses on payroll, time, benefits support and provides customer service and advisory support to P&C and business partners on local P&C systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

WHO YOU ARE:

We are looking for someone who is self-motivated, really passionate about their job and understands that providing a high-quality service is crucial for the organization. As an ideal team member you are open-minded, dedicated to make a difference and open to constant development. Furthermore, you have:

• Strong customer centricity, end-to-end accountability, problem-solving skills, growth & agile attitude in ambiguous situations
• Multi-cultural acceptance, ability to work in a fast-paced and changing environment
• Strong & precise work-ethic, good analytical skills, ability to deal with Excel tables and ability to focus on details and numbers
• Experience in service delivery or customer care environment or HR Operations / HR Services, plus an experience in (German) payroll is an advantage
• Fluent in written and spoken English and German.

• Providing insight, support and explanation on P&C system and administrative activities in the area of payroll, time & benefit services
• Providing customer service on payroll, time & benefit related activities (inquiry resolution, request management, and troubleshooting)
• Supporting P&C Chapters in system maintenance activities
• Answering employee requests in the benefit area
• Supporting the embedding of the new ways of working, actively participating in the development and implementation of continuous improvement initiatives
• Behaving as role model to team members, showing positive and flexible attitude
• Building relationships with P&C colleagues within the PSS organization as well as with customers to ensure ongoing service delivery effectiveness