Benefits Systems Administrator - ANC Verification Services at WTW CO

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Benefits Administration, Data Processing, System Testing, Case Management, Microsoft Excel, Microsoft Outlook, Microsoft Word, Analytical Skills, Problem Solving, Client Relationship Management, Process Documentation, Communication Skills, Time Management, Attention to Detail, HRIS Interface Knowledge, Payroll Feed Generation

Industry

Financial Services

Description

The Role The Benefits Systems Administrator supports delivering superior benefits administration services to Willis Towers Watson clients, including Health and Welfare and Pension plan administration. The full-time position requires an individual who is comfortable with benefits administration systems, client contact, and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines. Performance Objectives Clients * Administer ongoing benefit system activities. * Receive and process import data files containing indicative data, election data, dependent and beneficiary data * Generate payroll/vendor feeds, as well as ad-hoc management reports * Process and fulfill, confirmation statements and other benefit-related materials * Assist with system testing; Web, interfaces and system-generated reports for new and ongoing systems * Utilizing case management tools as needed * Exercise discretion and independent judgment in responding to and resolving client issues * Develop and maintain system processing documentation and processing calendar * Provide backup for other team members as needed * Attend ongoing client status meetings as needed to establish client relationship * Attend internal project meetings to ensure project continuity in the ongoing Financial * Meet service-level agreements across all clients * Meet billable hour goals as defined by your manager * Work within the prescribed budget for each project * Identify potential out-of-scope work and new opportunities for client teams People * Take initiative to share knowledge and/or experience with team members proactively * Develop strong partnerships with team members * Work collaboratively with other members of the team to meet internal and client objectives * Solicit feedback and development opportunities for career growth Excellence * Assist project team with client assignments to deliver timely, within-budget and high-quality work * 100% compliance with SOC1 and Professional Excellence criteria * Help develop and maintain system processing documentation * Analyze process workflow and recommend improvements to increase efficiency and effectiveness * Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

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Responsibilities

The role involves administering benefit system activities, processing import data files, and generating payroll and vendor feeds for Health and Welfare and Pension plans. It also requires maintaining system documentation and collaborating with global teams to resolve client issues and improve process workflows.