GET TO KNOW US BETTER

Check out our Council Plan and read about all of the exciting new developments we have in the pipeline.
We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.

OUR PURPOSE

This is an exciting management post within the shared service arrangement between North and North East Lincolnshire Councils. This post forms part of a team specifically responsible for management of the Benefits Team at both councils. This post is full time and permanent.

THE ROLE

As Benefits Team Manger you will be responsible for managing the customer experience within their area of responsibility ensuring service delivery meets customer centric service provision. You will also be responsible for managing the provision of the front facing benefits service delivery providing support for staff and customers both in person, online and by telephone. Information and advice given will cover all aspects of the LT&B Service but mainly concentrate on housing benefits and council tax reduction.
If you enjoy working with customers and stakeholders to achieve positive outcomes in a busy and varied environment where you get the opportunity to be creative and innovative and are able to respond well to change and challenge, then we would like to hear from you.
We are looking to recruit a Benefit Tax Team Manager who will be responsible for leading a team which delivers Housing Benefit, Council Tax Support and discretionary assistance for both North and North East Lincolnshire Councils.