Benugo - Café Team Leader - Victoria & Albert Museum at Portico BaxterStorey

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

13.5

Posted On

27 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Motivation, Mentoring, Front-line staff management, Day-to-day operations oversight, Atmosphere maintenance, Customer concern handling, Food quality assurance, Safety standards adherence, Communication, People skills, Problem-solving, Proactive attitude, Hospitality passion, Guest satisfaction

Industry

Food and Beverage Services

Description

Company Description When we founded Benugo 25 years ago we had a vision of not just creating superb, natural food but of giving London something that was a real experience. This vision is still true today. The Benugo brand stretches from our own award-winning high street stores to cafes and restaurants within some of the world’s best loved public spaces and visitor attraction. Find out more about us at www.benugo.com Job Description We’re looking for a Team Leader to help lead our amazing crew at Victoria & Albert Museum Cafe and ensure our guests have a memorable dining experience every time! What You’ll Do: Lead, motivate, and mentor a team of front-line staff to provide top-notch service. Oversee day-to-day operations, ensuring everything runs smoothly. Maintain a positive, energetic atmosphere for both staff and guests. Handle customer concerns with professionalism and care. Ensure food quality and safety standards are met consistently. Work closely with the management team to achieve goals and exceed expectations. Qualifications About the Team Leader role: Previous experience in a supervisory or leadership role in a hospitality setting. Excellent communication and people skills. Ability to handle fast-paced environments with ease. Strong problem-solving skills and a proactive attitude. A genuine passion for hospitality and guest satisfaction. We Offer: Rate: up to £13.50 per hour Contract: Full time/ Permanent Additional Information Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, but we also offer a range of benefits including: Free lunch on shift Endless tea and coffee on shift 50% discount on food and soft drinks in all our locations, plus free tea & coffee on your days off too! Competitive rate Life Assurance Opportunity to develop and further your career within a fast growing an exciting company with a very prestigious list of clients Employee discounts at several retailers (via Hapi app) & fitness providers Access to our Employee Assistance Programme & our trained Mental Health First Aiders If this sounds like the role for you, apply now! Employment Type: Perm.

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Responsibilities

The Team Leader will be responsible for leading, motivating, and mentoring front-line staff to deliver top-notch service while overseeing daily operations to ensure smooth functioning. They must also maintain a positive atmosphere and handle customer concerns professionally.