Bereavement Assistance Consultant at Bank of New Zealand

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

08 Feb, 26

Salary

0.0

Posted On

10 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Time Management, Financial Services, Regulatory Knowledge, Resilience, Process Improvement

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Ko mātou tēnei | This is Us Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of opportunity to ako (learn). If you can imagine a better future, let's find a way! Mō te Tūranga | About the Role We have an excellent opportunity for a Bereavement Assistance Consultant to assist our customers during a difficult and stressful time. We spoke with the Manager Bereavement Assistance, and they gave us some great insight on what to expect with this role: What are some of the day to day tasks the person in this role will complete? Provide clear information to the next of kin or legal representative. Manage the end-to-end process for deceased customer cases including the management of a customers products and services. Determine who in BNZ may need to support the management of the estate. Consider the surviving partners financial situation, and if vulnerable circumstances are identified, escalate to the appropriate care team. Proactively identify ways to improve end to end process and process documentation. What is the team culture and environment like? We are a team of professionals, and it can be very busy which requires excellent time management skills and a strong operating rhythm. The team work together to focus on serving our customers brilliantly. What is the most exciting thing about this opportunity? You will truly make a difference to the families of our customers through difficult times, and you will be joining a tight knit professional and supportive team who want the best outcomes for our customers and their families. What attributes will this person display in order to be successful in this role? To be successful in this role you will need to have 2 to 3 years of experience in a customer-facing position within financial services, with a strong understanding of a banking regulatory environment. You will need to demonstrate a high level of empathy and resilience in emotionally charged situations. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand If you are keen to join a fun team where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it. Please note applications will close on Monday 24 November 2025. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 24 November 2025 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

The Bereavement Assistance Consultant will assist customers during difficult times by managing the end-to-end process for deceased customer cases and providing clear information to next of kin or legal representatives. The role involves identifying vulnerable circumstances and escalating them to the appropriate care team.