BERT OGDEN FIESTA CHEVROLET SERVICE ADVISOR at Bert Ogden Harlingen Motors Inc

Edinburg, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 May, 26

Salary

0.0

Posted On

01 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Attention to Detail, Teamwork, Problem Solving, Time Management, Automotive Knowledge, Technical Skills, Dealer Management System, MS Office, Email Management, Phone Etiquette, Follow-Up, Scheduling, Sales Skills, Organizational Skills

Industry

Motor Vehicle Manufacturing

Description

Description The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers. ESSENTIAL DUTIES Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention Return missed phone calls, emails, from customers Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customer through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery Coordinate the delivery time or pick up with each customer Follow up with Customer on services provided; ensure they are satisfied with the work performed Performs other duties as requested . Requirements Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Ability to follow oral and written instructions with attention to detail Willingness to learn new and innovative automotive technologies Effectively handle multiple priorities, organize workload, and meet deadlines Work in a team-based environment and achieve common goal Dealer Management System(s), Outlook, and MS Office Excellent oral and written communication skills. OTHER JOB REQUIREMENTS Must have and maintain a valid TEXAS driver’s license and an acceptable and safe driving record. Must be 21 years old or older. Must be able to pass a drug test (hair follicle) screening. Must be able to pass a background screening check. EMPLOYMENT BENEFITS INCLUDE: Paid Vacation and Holidays 401(K) Vision Insurance Dental Insurance Medical Insurance BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

The Service Advisor is responsible for scheduling service work and selling additional services to customers. They must communicate effectively with customers and ensure satisfaction with the services provided.