Beverage Manager at IHG Career

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Beverage management, Staff training, Performance management, Inventory control, Cost control, Guest satisfaction, Leadership, Team coordination, Quality assurance, Trend analysis, Financial reporting, Compliance, Recruitment, Scheduling, Communication

Industry

Hospitality

Description

Your day to day People * Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers * Develop departmental (beverage) standards and procedures to promote salesmanship, beverage creativity and profit * Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues * Train colleagues to make sure they deliver with compliance and to the set standards * Drive a great working environment for teams to thrive - linking up departments to create sense of one team * Promote teamwork and quality service through daily communication and coordination with other departments * Recommend or initiate any HR elated actions where needed Guest Experience * Make sure all food and beverage equipment is in operational condition and regularly cleaned * Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. * Notify engineering immediately of any maintenance and repair needs * Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction * Analyse guest insights to identify and meet customer expectations and build on guest loyalty * Regularly communicate with guests to ensure expectations are met * Keep updated on beverage industry trends to produce relevant and timely programs that resonates with target audiences Responsible Business * Execute the strategies set by the Director of Food and Beverage, ensuring brand standards and policies are followed in outlets. * Recruits, trains and coaches F&B colleagues, often conducting scheduling and performance management. * Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste * Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment * Other ad-hoc duties - unexpected moments when we have to pull together to get a task done Financial * Manage wage and beverage cost control and actively pursue cost saving measures * Make sure credit and financial transactions are handled securely * Anticipate market changes and review operations when necessary * Conduct competitor analysis Accountabilities Responsible for overseeing the entire resort’s beverage and wine program, ensuring it remain profitable, safe and of high quality. Supervises a large number of employees in multiple food and beverage outlets. Oversees multiple managers and supervisors with special focus on the beverage team (Mixologists and Bar attendants).

Responsibilities

The Beverage Manager is responsible for overseeing the resort's entire beverage and wine program to ensure profitability, safety, and high-quality service. They lead and develop the beverage team, manage inventory, and ensure compliance with brand standards and operational procedures.