LEADERSHIP SKILLS

• All Leaders are expected to demonstrate the specific behaviors detailed below.
• Lead by example using a fair and transparent, “hands-on” management style; be highly visible and approachable to Residents, Guests, and Crew
• Ensure Team members are treated in a positive, fair, and equitable manner, that any issues are resolved in a timely manner and Crew are comfortable using the open-door policy; recognize Crew for their accomplishments.
• Establish and develop a highly motivated, engaged, well trained, proactive team with the highest ethical standards that delivers a quality product of the highest standards.
• Coach, develop, and mentor direct reports; participate in the recruitment and selection of Staff, develop a succession plan for key positions, minimize Staff turnover; support on-board Training Programs through direct participation.
• Be engaged and fully committed to the Company Performance Management procedures by monitoring team performance, providing coaching and timely constructive feedback and guidance, completing performance appraisals in a timely manner and documenting progressive disciplinary issues.
• Foster passion and enthusiasm; acts with integrity and shows personal commitment to the individuals and teams’ success.
• Demonstrates self-awareness, recognizes and manages emotions, and builds positive working relationships.
• Remain flexible, open and curious to new ideas, adapts quickly and positively to change; fosters meaningful and insightful innovation.
• Conveys information and ideas clearly to their Team; thoughtfully tailors the message to create shared understanding; listens effectively.
• Develop a positive working relationship with all Shipboard and Shoreside colleagues, understand what internal and external stakeholder’s value and anticipates their needs and strive towards loyalty and lasting relationships.

HIRING REQUIREMENTS

• Minimum of 5 years’ relevant experience on a luxury cruise ship, in a private country club or similar, luxury hotel or resort
• Degree in Hospitality Management or related field preferred
• Certification at the court of Master Sommelier or Advanced WSET Level 3 preferred
• Good knowledge on Mixology required
• Experience working in a multi-cultural environment
• Excellent administrative and organizational skills
• Good computer skills to include Word, Excel and Outlook
• Working knowledge of point of sales systems, inventory management systems, Fidelio and computerized reservation systems
• Able to read, write and speak fluently in English
• One additional language (German, French, Italian, Spanish) preferred
  Along with worldwide travel opportunities, The World offers many other benefits. Our team members are afforded comfortable accommodations, delicious meals, facilities including a fitness center, state- of- the- art bicycles, crew bar, outside sun / seating deck, and a variety of crew enrichment activities. In addition, we have the most generous Tuition Reimbursement Program in the industry.
  At The World we are one team, always passionate and caring and supporting one another in mutual respect. We have a unified, empowered, and strong team culture that values diversity and recognizes, develops and retains talent.

• Conduct research and development to stay abreast of trends, using the information to design future strategy for the development of the beverage products.
• Contribute to the development of the on-board product and our commitment to “bringing the destination alive” by creating and delivering events and experiences for Residents and Guests
• Responsible for sourcing industry experts to provide training in wine and mixology.
• Establish and maintain strong relationships with wine makers and beverage producers around the world.
• Carefully review the final edits of onboard publications, menus, and collaterals
• Develop, monitor and achieve company, department and divisional goals and objectives; effectively communicate operational updates through daily line ups and divisional meetings.
• Create / revise Standard Operating Procedures (SOP) and Job descriptions as needed; develop and execute punch lists and operational action plans.
• Research and Development of the Beverages (Wines, Spirits, Beers) according to the luxury standards. Establishing contacts with the wineries to discuss the availability of wines.
• Connecting the contacts to the procurement team at the Florida office for further price negotiations and delivery logistics discussions.
• All shoreside events for ex: Bordeaux winery events coordination and execution. Must coordinate the planning together with Destinations team at the Florida office and The World Concierge to avoid clashes and to integrate the planning into Navigator app for Bookings.
• Prepare the monthly training calendar for the team; use the Resident Satisfaction Survey results to determine training topics and include those topics to minimize service gaps; document training progress by updating the Monthly Training Calendar’s respective column.
• Supervise, coach and train all bar staff and assist them with their duties.
• Ensure validity of an eTIPS certificate and adhere to the responsible service, sale and consumption of
• Ensure all areas are maintained in accordance with Company Policies, Public Health, Safety Management System (SMS) and Safety & Environmental regulations; execute policies and procedures as appropriate to the position; execute safety duties as per the Emergency Plan and Station Bill, participate in In Port Manning as required.
• Participate in Public Health inspections together with Senior Management
• Assist with Ship tours, Zodiac landings, Marina days, Expeditions, and other activities when required.FINANCIAL MANAGEMENT