Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment - required
• Must be twenty - one (21) years of age or older
• Associate’s Degree in Related field- required
• OR Two (2) years’ Supervisory experience- required
• OR One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department- required
• OR Two (2) years’ experience in the hiring position’s Department- required
• One (1) year of Beverage Supervisory experience - required
• Must have knowledge of beverage products and service techniques
• Great interpersonal, customer communication, team building, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once
• Ability to work with a computer-based time and attendance system
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of professionalism, dependability, and punctuality
• After hire, successful obtainment of BASSET or ServeSafe certification is required to retain position
• Must be able to respond professionally and make rational decisions when handling guest and employee conflict
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this positio

PURPOSE:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

DUTIES AND RESPONSIBILITIES:

• Assist in implementing programs designed to provide beneficial changes in the beverage operation
• Assist in refining all areas of the beverage operations
• Help cultivate an inclusive, friendly, and prosperous work environment
• Ensuring all policies and procedures are followed, including recruiting, hiring and training, employee coaching and documentation
• Present and visible on the floor creating guest interaction
• Abide by all State, Federal, and WCH requirements pertaining to serving alcohol
• Assist in training on customer service programs/standards and assures outstanding service to all guests at all times
• Assist in scheduling staff that assure the highest service levels with maximum productivity
• Counsels, guides, trains, and instructs the beverage team in the proper performance of their duties
• Communicates all pertinent information regarding daily promotions, Beverage specials, property promotions, station assignments, scheduled entertainment and assures that the team is informed of the information
• Utilizes creative abilities to offer operational enhancements
• Can do attitude when assigned special projects as needed per the direction of the Department Manager
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment - required
• Must be twenty - one (21) years of age or older
• Associate’s Degree in Related field- required
• OR Two (2) years’ Supervisory experience- required
• OR One (1) year experience as a Dual-Rate Supervisor in a PCI Gaming Department- required
• OR Two (2) years’ experience in the hiring position’s Department- required
• One (1) year of Beverage Supervisory experience - required
• Must have knowledge of beverage products and service techniques
• Great interpersonal, customer communication, team building, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to coordinate multiple tasks at once
• Ability to work with a computer-based time and attendance system
• Ability to adequately and successfully perform all aspects of this position
• Must possess a high level of professionalism, dependability, and punctuality
• After hire, successful obtainment of BASSET or ServeSafe certification is required to retain position
• Must be able to respond professionally and make rational decisions when handling guest and employee conflict
• Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
• Willing to work odd and irregular hours including nights, weekends, and holidays
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay:

• Pay range - $18.45 - $25.03 (The base pay will depend factors such as experience level and skillset.)
• Voluntary full-time benefit offerings include the following - group medical, dental, vision, and life insurance as well as access to a flexible spending account (FSA) option. We also offer Employee Assistant Program (EAP), paid time off, 401K with matching, shift differential, and discretionary quarterly bonuses to all employees.