BHA Front of House Manager at Theodore Roosevelt Medora Foundation

Medora, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

19.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Customer Service, Scheduling, Supervision, Problem Solving, Safety Procedures, Inventory Management, Time Sheet Accuracy, POS System Operation, Math Skills

Industry

Hospitality

Description

Description Our Company: There’s no organization quite like the Theodore Roosevelt Medora Foundation (TRMF). We’re a premiere tourism operation—and we’re a 501c(3) non-profit. We welcome hundreds of thousands of guests to an exciting, diverse lineup of entertainment, historical, and educational attractions—and we work tirelessly to connect people to Medora for positive life changing experiences.TRMF was established in 1986—but our story begins before that. In 1962, nationally renowned businessman Harold Schafer took an interest in a historic old town named Medora. He loved its history, its striking location, and its potential to inspire others. So he began revitalizing the old town: he restored a historic hotel, brought the Medora Musical to town, and so much more. It was 1986 when the Schafer family, with Harold ready to retire from business, donated all they’d created in Medora to establish the non-profit Theodore Roosevelt Medora Foundation.In the years since, we’ve grown from a staff of a handful of folks to more than 90 full-time employees, with hundreds more seasonal workers and over 650 volunteers. We’ve awarded hundreds of thousands of dollars’ worth of scholarships to our staff. The Medora Musical has earned the attention of The New York Times. And we’ve earned a reputation as the #1 tourism and hospitality provider in North Dakota.We are a team of people who draw inspiration from Medora. We deeply respect this place, and the people we meet here. We deliver excellence in hospitality. We work with creativity and integrity. We’re a family that values family. We are the Theodore Roosevelt Medora Foundation. This Position: The Amphitheatre Front of House Manager will have the primary responsibility of training, scheduling and supervising all Medora Musical front of house staff. They will also ensure excellent customer service and safety while resolving guest problems at the Burning Hills Amphitheatre (BHA). Schedule and supervise staff for all front of house positions at the BHA Account for all hours reported on time sheets for front of house employees and ensure accuracy to submit to TRMF accounting staff for payroll. Ensure excellent customer service and customer safety with all guests at the BHA Assist the Director of Volunteer Programs with assigning volunteers and training them on their nightly duties Know the placement of all emergency equipment in case of emergency Be familiar with BHA safety procedures and protocols Maintain inventory on necessary equipment and supplies Supervisory Requirements: Train and supervise all theater operations staff, as well as nightly volunteers. Requirements Required Skills/Abilities Excellent verbal communication skill Provide consistent, excellent customer servic Reliable, on time, and ready for every shif Ability to stand and move for extended periods of time. Required Education and Experience Must be willing to wear a headset, and respond quickly if needed. Previous theater front of house experience required. Previous Guest Service Experience preferre Must be able to operate POS system, or willing to lear Must possess math skills sufficient to make changes for customers quickly and accuratel Must be fluent in English, bilingual a plus. Work Environment This position is generally working outside in hot conditions when working the Medora Musical but may be inside buildings when needed. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is continuously required to talk, hear, hand/eye coordination, stand, walk, have repetitive use of hands and arms, and grasp. Visual acuity to determine accuracy, details and transcribe data, determine neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests. Occasionally required to push, pull, stoop, bend, lift and carry up to 50 pounds. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Sunday through Saturday. Shifts vary based on business needs and the needs of the customer. AAP/EEO Statement It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodation for qualified individuals with disabilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Our Location: TRMF is located in the heart of the Badlands: Medora, North Dakota.It’s situated near the border separating North Dakota and Montana, along Interstate 94. Medora is the basecamp to Theodore Roosevelt National Park: 110 square miles of rugged beauty. You’re never more than a few minutes away from a night under the stars or a bike ride along the thrilling Maah Daah Hey Trail. In Medora, beauty and adventure abound.Our central hub of operations, the Life Skills Center, is a state-of-the-art campus, purpose-built for the glory of work and the joy of living. It features a dining room, a fitness center, as well as spaces for music, studying, learning, prayer, reflection, and socializing—all designed with our employees in mind. Why Apply? You have a passion for exploring beautiful places and meeting people from around the world. Competitive wages with great opportunities for overtime work Affordable company provided housing on-siteEmployee meals provided at low cost in employee dining room Explore Medora and its attractions free or at discounted costs. Including the Medora Musical, Bully Pulpit Golf Course, Trail Rides, Mini Golf, Retail Shops and more! Apply online and learn more about our organization: Career Opportunities at Medora Foundation | Join Our Team

Responsibilities

The Amphitheatre Front of House Manager is primarily responsible for training, scheduling, and supervising all Medora Musical front-of-house staff, while also ensuring excellent customer service and safety at the Burning Hills Amphitheatre (BHA). This includes managing staff hours for payroll submission and assisting with volunteer assignments and training.