Bi-Lingual Customer Service Rep-Spanish at Quaker Valley Foods Inc

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

0.0

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Sales Support, Problem Solving, Communication, Data Entry, Conflict Resolution, Organization, Attention To Detail, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams

Industry

Food and Beverage Services

Description

Description The Bilingual Sales Assistant/Customer Service Representative performs a variety of duties which includes supporting our sales and marketing functions and customer service. This position requires inter-departmental interaction, working with the credit, transportation, and operation departments. WHAT YOU WILL DO: Respond to customer phone inquiries in a prompt, courteous, and concise manner Serves customers by providing product and service information and resolving product and service problems. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Enter customer orders with accuracy and assure customer satisfaction. Assist the credit department in account set-up and customer billing, Assist the transportation department with late orders and delivery issues. Assist the sales department with communicating new items and pricing to customers. Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Requirements WHAT YOU MIGHT HAVE: Proficiency in English and Spanish College degree with an emphasis on food studies or marketing; or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience. Three (3) to five (5) years of sales, customer service, purchasing or marketing administrative experience. Proficiency in using all Microsoft Office software products at an advanced level: Word, Excel, PowerPoint, Teams. WHAT YOU MIGHT ALSO HAVE: Customer Service knowledge Excellent organizational skills and attention to detail. Ability to communicate well at all levels and keep information secure and confidential. Ability to problem solve and resolve conflict. Keep well-organized files and provide accessibility to others inside and outside of the department. Work under pressure, meet deadlines and be flexible in working on multiple tasks simultaneously.

Responsibilities

This role involves performing various duties supporting sales, marketing, and customer service functions, requiring interaction with credit, transportation, and operations departments. Key tasks include promptly responding to customer inquiries, resolving product/service issues, accurately entering orders, and assisting other departments with related tasks.