Bi-Lingual Samsung Sales Experience Specialist at 2020 Companies Inc

Glendale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

20.0

Posted On

09 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Technical Knowledge, Active Listening, Problem Solving, Communication, Teamwork, Empathy, Product Knowledge, Retail Experience, Bilingual Skills, Time Management, Attention to Detail, Relationship Building, Adaptability, Conflict Resolution

Industry

Advertising Services

Description

Job Type: Regular Work Location: Samsung Experience Store 8001 - Glendale, CA 91210 Overview: Samsung Electronics America and 2020 Companies have partnered to hire experienced Part-Time Retail Sales Associates within the retail space. Samsung Stores are an interactive and fun product theater designed to treat shoppers to an immersive experience with Samsung’s products and services. At a Samsung Experience Store, we want customers to learn by experiencing Samsung products first-hand while receiving world-class service and sales experience. As a Sales Experience Associate, you are responsible for being the life force of your store. You are empathetic and composed, setting the pace and energy for all customers. You have an entrepreneurial spirit and treat each customer engagement as a person concierge experience. You approach them with authenticity while staying aware of other tasks and customers, building trust from their first step into the store. Your contagious personality makes you a real team-player. Some of your day-to-day tasks: Greet and welcome customers throughout the retail store Ask open-ended questions to help determine the customers short-term and long-term technology needs Use active listening skills to provide customers with options and solutions Advise customers on how Samsung products align to create an incredible technology experience Educate customers, making it easy to test drive and learn how to use Samsung Electronics (Samsung) products Retain knowledge of current promotions, trends, merchandise features, store inventory, policies, and procedures Provide diagnostic support for all customers mobile devices including phones, wearables, tablets and computers Schedule customer service appointments and managing queue, including customer escalations for services What's in it for You? Competitive, weekly pay Hourly pay $20.00, based on store location and candidate experience Bi-Weekly Bonus Incentive Holiday incentive pay if worked Next day pay on-demand with DailyPay Exciting and innovative work environment Achieving team goals Learning with the best in class products Work an average of 20 - 25 hours per week Flexible schedule during retail hours, weekends and weekdays Requirements: Technical Knowledge: Proficient in mobile device Hardware Use personal wireless device (cell phone) to clock in/out per shift using store Wi-Fi Work nights, weekend, and holidays 2 - 3 years of retail selling experience in a high velocity environment High School Diploma or GED Background check Not Required, but Preferable: Retail and mall experience a plus Bilingual (Chinese/Korean/Spanish) speaking a plus Familiarity with high-volume or luxury retail is a plus Job Description: Be outgoing, friendly, and ready to start every day with a positive attitude Proactively and courteously approach customers to initiate conversation, assess needs, and offer assistance, demonstrating urgency and attentiveness in offering service, ensuring customers feel valued Offer refined, boutique-style attention, guiding customers through the selling process, using open-ended questions to uncover needs and providing personalized solutions with confidence and clarity Advise customers by providing information on products and services, helping them make selections through instilling trust Suggest complementary items and product bundles while confidently articulating product benefits and values to encourage additional purchases Prioritizes building lasting customer relationships that lead to repeat business and tailors future interactions accordingly Maintain professional interaction with both customers and fellow employees De-escalation of upset customers with an empathetic and providing a positive solution to their concerns Accurately complete sales transactions via the POS Document customer issues via help desk applications Comfortable working with time tracking tools and updating tickets Complete and maintain all current product, services and soft skills training as directed Meet or exceed personal sales goals while helping the store achieve overall performance metrics Contribute to team effort by accomplishing related results as needed Responsible for accurately tracking and communicating all activity to Retail Operations Ensures cleanliness, organization, and visual standards are upheld in all customer-facing areas Demonstrates impeccable grooming and dress standards in line with a luxury retail environment Position Competencies: Customer Focus - Building a strong customer relationship & delivering customer-centric solutions Drives Results - Consistently achieving results, even under tough circumstances Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity Persuades - Using compelling arguments to gain the support and commitment of others Performance Measurements: Regular and prompt attendance Meet established monthly/weekly sales quota/goals Customer/client satisfaction based on post-sale surveys Qualifications: Exhibit genuine enthusiasm and warmth when engaging with customers and colleagues, conveying an inviting and confident demeanor Maintains poise and composure, even in fast-paced or challenging service situations Positively embrace change, striving to continuously improve and learn Demonstrated knowledge of products and services Proven track record in customer-facing roles within retail, hospitality, or related fields Excellent communications, presentation, interpersonal and problem-solving skills Impeccable integrity and commitment to customer satisfaction Ability to switch gears quickly and readjust your focus appropriately Ability to maintain customer confidentiality Must be available to work evenings, weekends and holidays as needed High school diploma or equivalent required What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you. 2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity. WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States. Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients. WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals. 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success. Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue. Our initiatives deliver a better return on investment for clients and retailers alike. WHERE WE DO IT We train our staff to succeed in any environment and every situation. We equip them with the experience and flexibility to help build brands and exceed goals. From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes. HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of our clients’ businesses. Teamwork is the foundation of our AMPLIFY training program. We train team members to build relationships with each other, retailers, and consumers. Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems. We have never missed a launch. 2020 Companies is built on scalable infrastructure, industry-leading speed to market, and benchmark-breaking results. To meet our clients’ goals and deadlines, we recruit, train, staff, and manage the right team for every project. We tailor our initiatives to meet their goals and scale the staff to fit the size and deployment timetable they need. WHAT YOU CAN EXPECT FROM 2020 COMPANIES We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed; they are celebrated. We are continually identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you. 2020 COMPANIES’ COMMITMENT We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

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Responsibilities

As a Sales Experience Associate, you will greet and assist customers, helping them understand their technology needs and providing solutions with Samsung products. You will also manage customer service appointments and ensure a positive shopping experience.