ABOUT THE COMPANY:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our I.T. department which provides support services to the wider OCS Group and our front-line colleagues.
Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills and behaviours attached to their roles.

Experience

• Business Analyst experience in a business environment and IT projects.
• A proven track record of delivering successful business analysis for integration and DevOps projects.
• Knowledge of and demonstrated experience in requirement gathering processes and methodologies, including the project lifecycle.
• Strong technical aptitude and computer proficiency, including MS Office Suite.
• Demonstrable strong written, presentation, communication and negotiation skills and can articulate complex solutions.
• Experience of complex IT implementations with multiple integration points to external applications

ABOUT THE ROLE:

Days of Working: Monday to Friday
Shift Pattern: 09:00am to 17:30pm

ROLE OVERVIEW:

The Business Analyst is responsible for the gathering, eliciting, analysing, documenting and managing requirements for projects. Reporting to the Senior Business Analyst you will bridge the gap between the business environment of stakeholders and the functional and business requirements and processes, ensuring that these are translated into formats suitable for all your stakeholders including solution architects and developers from which specifications, design and application configurations will be built. You will be responsible for producing, scoping, process mapping and integration functional and technical specification documents. This will be supported by using inhouse methods and tools.
You will also need to have excellent communication, stakeholder management, facilitation, presentation and documentation skills.

KEY RESPONSIBILITIES:

• Build relationships with stakeholders to understand, define and document requirements.
• Proactively manage stakeholder expectations of requirements against scope of the project.
• Ensure success criteria is defined upfront and put in place mechanisms for acceptance of requirements.
• Maintain accurate documentation and records, prepare and present material to stakeholders of a high quality.
• Contribute to the overall risk management process and identify risks specific to projects or changes
• Eliciting, translating, simplifying and prioritising requirements.
• Assisting with business case production.
• Support all business activities within the end-to-end project delivery such as workshops, UAT and training
• Supporting testing and implementation activities
• Exercise independent judgment, reasonable care, skill and diligence when carrying out their duties.
• Act in good faith and promote the long-term success of each company.
• Adhere to and promote the Group’s policies on equality & diversity, information security, health and safety and data protection in the performance of their duties and the management of the people reporting into them.
• Support and promote the sustainability plans and policies and carry out duties in a resource effective way, recognising the shared responsibility of minimising negative environmental impacts wherever possible.
  Qualifications:
  Must have a good standard of education and excellent communication skills. Knowledge of and demonstrated experience in requirement gathering processes and methodologies, including the project lifecycle and software development process, are essential. A proven track record of delivering within the project environment, preferably within a multi-project programme, would be highly desirable.

Desired

• Relevant professional qualifications, such as BCS Business Analysis Certifications are desirable.

Experience

• Business Analyst experience in a business environment and IT projects.
• A proven track record of delivering successful business analysis for integration and DevOps projects.
• Knowledge of and demonstrated experience in requirement gathering processes and methodologies, including the project lifecycle.
• Strong technical aptitude and computer proficiency, including MS Office Suite.
• Demonstrable strong written, presentation, communication and negotiation skills and can articulate complex solutions.
• Experience of complex IT implementations with multiple integration points to external applications.