SKILLS & EXPERIENCE

• At least 6 months experience working as a Mechanic. • A passion for cycling • Comfortable with customer interaction in person, over the phone and via email. • Comfortable using technology in the workshop daily. • A problem-solving mindset with a resilient & determined nature. • A can-do attitude for working in different seasons & environments. • Eligibility to work in the UK.

KEY ACCOUNTABILITIES

• Accurately diagnose problems and recommend appropriate repairs and parts. • Perform high-quality repairs and maintenance services for bicycles of all types. • Provide exceptional customer service and build strong relationships with customers. • Keep accurate records of all repairs and transactions. • Ensure that the workshop is clean, well-organized, and well-maintained. • Continuously improve your skills and knowledge through ongoing training and development • Collaborate with other team members to deliver outstanding service and achieve business goals.

ABOUT US

Fettle is a rapidly expanding bike repair and service company that is dedicated to promoting sustainable transportation and making cycling more accessible for everyone. We are passionate about providing the highest-quality repair and maintenance services for bicycles of all types, and we believe that our success depends on working collaboratively, continuously learning, and always putting our customers first. At Fettle, we are committed to creating a culture of teamwork, innovation, and excellence that inspires our employees to achieve their full potential and to deliver outstanding service to our customers. We value integrity, professionalism, and a strong work ethic, and we believe that every member of our team has an important role to play in helping us achieve our goals.
Job Reference: FETTLE0005

We’re looking for a mechanic who enjoys helping customers and loves fixing bikes even more. As a Fettler, you will play a critical role in ensuring that our customers receive the best possible service, and that our workshops are efficient, well-managed, and always up to standards. You will be responsible for diagnosing and repairing a wide range of bicycle problems, recommending and selling appropriate parts and accessories, and maintaining accurate records of all repairs and transactions. The Senior mechanic role is for those who have enough confidence in their ability to repair a wide variety of bikes and their customer service that they are able to support both the Mechanics and the Workshop managers with their key responsibilities.