Bike Mechanic at Youth Exploring Adventure Inc DBA Hilltop Ski Area

Anchorage, Alaska, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

16.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bike Maintenance, Repair, Hydraulic Brake Service, Wheel Truing, Suspension Setup, Drivetrain Adjustments, Troubleshooting, Inventory Management, Point Of Sale System, Customer Service, Shop Organization, Safety Procedures, Training, Problem-Solving, Manual Labor, Communication

Industry

Entertainment Providers

Description

Position Summary The Bike Mechanic is responsible for ensuring rental bikes are safe, functional, and ready to ride. They serve as mentors for rental technicians, oversee workflow in the shop, step in to resolve technical or service-related issues, and represent our commitment to safety, quality, and community. Essential Duties and Responsibilities The essential functions include, but are not limited to, the following: Bike Maintenance and Repair * Inspect, maintain, and repair rental bikes to safety and performance standards. * Preform daily safety inspections before and after bike use. * Diagnose and repair mechanical issues quickly and accurately. * Complete routine and advanced maintenance, including drivetrain adjustments and troubleshooting, hydraulic brake service and bleeding, tubeless tire installation and repair wheel truing and minor repair, suspension setup and basic adjustments, and derailleur hanger alignment and shifting optimization. * Wash bikes and ensure all equipment is clean, functional, and ready for guests. * Identify recurring mechanical issues and proactively address fleet wear patterns. * Assist with scheduled fleet maintenance and seasonal bike prep. Guest Service and Rentals * Assist guests with bike selection based on their needs, abilities, and riding goals. * Rent out and check in bikes and helmets using Point of Sale system. * Provide friendly and professional communication with guests, coworkers, and supervisors. * Actively listen to guest needs and address mechanical concerns clearly and professionally. * Maintain a customer-focused approach that supports Hilltop’s goal of creating memorable guest experiences. Documentation and Inventory * Maintain daily records of bike builds, repairs, and service work. * Accurately record customer notes and equipment status. * Maintain inventory of parts, tools, supplies, and notify supervisor of restocking needs. * Ensure all documentation is completed in a clear, accurate, and legible manner. Shop Organization and Safety * Oversee the cleanliness, organization, and safety of the Bike Shop. * Perform general housekeeping tasks such as trash removal, sweeping, and cleaning. * Maintain a supply of equipment needed to operate safely and efficiently. * Follow all safety policies and proper tool-use procedures. * Assist in improving shop workflow efficiency and organization. Team Support and Leadership * Work collaboratively with coworkers on bike builds, repairs, and daily shop operations. * Train or assist in training less-experienced staff on procedures and technical skills. * Step in wherever needed to support operations and uphold Hilltop’s culture of safety, teamwork, and fun. * Maintain positive working relationships with coworkers and management. * Other duties as assigned. Minimum Qualifications (Knowledge, Skills, and Abilities) * High School diploma, GED, or equivalent experience. * Must be 18 years or older. * Must be able to pass a pre-employment background check. * Previous experience building, repairing, and maintaining a variety of bicycles. * Strong understanding of modern bicycle mechanics and safety standards. * Ability to read and interpret manuals, diagrams, and written or verbal instructions. * Ability to write clear repair notes and maintain organized records. * Basic math skills applicable to measurements and repair tasks. * Strong problem-solving skills and ability to adapt to different repair situations. * Ability to work independently, follow a daily schedule, and meet attendance expectations. * Willingness and ability to perform manual labor, including lifting 50+ pounds and standing for extended periods. * Ability to use tools and equipment safely and correctly. * Effective oral and written communication skills. * Good judgment and professionalism when interacting with customers. * Ability to stay calm and respond quickly under pressure. * Availability to work up to 40 hours per week, including evenings, weekends, and holidays as needed. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand, walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee must be able to lift, push, pull, or carry objects, use abdominal and lower back muscles to provide support over time without fatigue and to effectively jump, sprint, or throw an object. Excellent stamina is required. The employee regularly works near moving mechanical parts and in outside conditions that include inclement weather, heat, cold and humidity, and exposure to snow/ice. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some require5ments may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Responsibilities

The Bike Mechanic ensures rental bikes are safe and functional by performing inspections, maintenance, and advanced repairs, while also mentoring technicians and overseeing shop workflow. Essential duties include bike maintenance, guest assistance with bike selection and rentals, documentation, inventory management, and maintaining shop organization and safety.