Bike Tech and Sales (Whitefish Mountain Resort) at Winter Sports InC

Whitefish, Montana, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bike Repair, Sales, Guest Service, RTP POS Operation, Inventory Control, Equipment Sizing, Cashier, Product Knowledge, Teamwork, Attention To Detail

Industry

Travel Arrangements

Description

Please limit your applications to 1 per season. We will transfer your application to other job postings based on our business needs and your qualifications. This summer position typically begins early May/early June, and ends approximately mid-late September. JOB DESCRIPTION Whitefish Mountain Resort (Winter Sports, Inc.) Title: Bike Technician/Sales Department: Village Rentals Status: Full Time or Part Time Summer Seasonal (FTS & PTS), Hourly FLSA: Non-Exempt Updated: February 2025 Department Summary: Village Rentals operates as a full-service Mountain Bike Rental & Retail Operation in the vibrant Village at Whitefish Mountain Resort. Offering premier downhill trails spanning over 25 miles and 2,353 vertical feet, Village Rentals caters to biking enthusiasts seeking top-notch equipment and service. Open seven days a week during summer operations (late May-September), the shop is committed to providing exceptional guest experiences. Job Summary: The Bike Technician/Sales position requires meticulous attention to detail and a commitment to excellence. Responsibilities include outfitting guests with rental equipment, assisting in store operations, and delivering outstanding guest service. Training is mandatory for first-year employees and highly recommended for returning staff members. Job Relationships * Reports to: Manager/Supervisor * Employees Supervised: None Job Specifications * High school graduate or GED equivalent; college degree or courses in related fields preferred * Basic computer skills * Previous cashier/sales experience preferred * Previous experience working directly with the public preferred * Knowledge of the bike industry required Specific Duties * Learn and implement proper operating procedures including inventory controls, discounts, RTP POS operation, end-of-day procedures, and daily open/close procedures * Follow all policies and procedures as set out in rental operation training * Use RTP/Aspenware rental module for checking in/out equipment * Ensure proper bike and helmet sizing * Complete post-accident reports * Perform basic bike repairs for rentals and walk-in guests * Adhere to rental return process * Maintain a clean and organized work environment * Ensures that all signatures are captured at DIN station * Ensure all equipment is accounted for at the end of the day, and returns are properly noted and filed * Advocate for excellent guest service * Stay current on industry products and trends; demonstrate product knowledge * Work independently with little supervision * Assist in other activities within WSI to develop teamwork with other departments and associates * Provide feedback on buying trends and reorder needs * Must be available to work weekends, holidays, and possibly some evenings Work Environment * Moderate physical activity required, handling objects up to 30 pounds frequently and up to 50 pounds occasionally * Ability to be on one’s feet for extended periods up to 8 hours * Light to moderate physical activity, including bending, stooping, lifting, etc. on a routine basis * Will be working outside in inclement conditions * Washing and safety checking bikes daily * Ability to work at a computer workstation for periods of 1-2 hours * Working holidays, nights, and weekends is an accepted part of the job * Non-smoking environment * Subject to WSI’s Alcohol and Controlled Substance Abuse Policy based on the nature of the position and related duties Safety & Wellness All team members must be on constant alert for any unsafe conditions and work behaviors. This involves periodic inspections of work and public areas. Follow-up notifications should be made to correct conditions or practices at the earliest possible opportunity. This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc. management at any time. Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications. Daytime Full-time; part-time

Responsibilities

Responsibilities include outfitting guests with rental equipment, assisting in store operations, and delivering outstanding guest service, alongside performing basic bike repairs for rentals and walk-in guests. The role also requires learning and implementing proper operating procedures like inventory controls and POS system usage.