Start Date
Immediate
Expiry Date
27 Sep, 25
Salary
0.0
Posted On
28 Jun, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Protection, Communication Skills, Customer Service, Interpersonal Skills, Microsoft Outlook, Stressful Situations, French, Sensitive Information, Privacy Act
Industry
Outsourcing/Offshoring
The 311 Contact Centre is the primary point of contact for the public to either request or receive information regarding services provided by the City of Winnipeg. Reporting to the 311 Team Lead, the Customer Service Representative I (CSR1) is responsible for providing respectful and inclusive customer service to the general public by responding to various types and forums of incoming inquiries. As corporate ambassadors, CSR’s perform the following duties; access data bank to investigate and resolve incoming requests for service/information, refer or directly transfer to municipal and non-municipal resources, thoroughly and accurately document all customer service requests or reports.
YOUR EDUCATION AND QUALIFICATIONS INCLUDE:
Please refer the Job description for details