POSITION SUMMARY

The Bilingual Account Coordinator will provide day-to-day customer service, administrative support, and order management for affiliated retail customers and fabricators.

QUALIFICATIONS

• Bilingual: English & French (mandatory)
• 2-4 years in order management, customer service, or a related field.
• Minimum 3 years’ related experience in customer service, administration, or account coordination.
• Excellent communication skills (written & verbal) with strong problem-solving abilities.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Proficient with MS Office Suite (Excel, Word, Outlook).
• Post-secondary education is an asset.
• Ability to read simple floor plans and perform basic math calculations.
  Job Types: Full-time, Permanent

Application question(s):

• Must have 3 years’ related experience in customer service, administration, or account coordination.

Experience:

• Order management system: 2 years (required)

Language:

• fluent English and French (spoken and written) (required)

Work Location: Hybrid remote in Concord, ON L4K 4J

• Review daily reports to assist customers with material purchase orders and ensure all order details are accurately processed within 24 hours of receipt.
• Assist Planning Team by flagging gaps in inventory and provide timely updates on material required for commercial projects.
• Collaborate with departments such as Sales, Operations, Accounts Receivable, Logistics, and Warranty.
• Confirm order details and payment status (CIA), ensuring accuracy and clarity.
• Liaise with retailers, customers, and fabricators to ensure seamless communication.
• Ensure data is accurately entered and maintained in Portal and Oracle systems.
• Coordinate slab shipments to fabricators and manage projects from start to finish.
• Track fabricator KPIs including timelines and customer satisfaction scores.
• Facilitate fabricator training on program expectations and online portal usage.
• Handle warranty inquiries and resolve issues promptly.
• Monitor accounts receivable (AR) and accounts payable (AP) reports to ensure timely payments.