WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.

RESPONSIBILITIES

• Review and verify all affiliate provider documentation (ie. Professional license(s), professional liability insurance, etc) submitted upon registration and thereafter on a yearly basis when their documents renew;
• Support affiliate providers as needed when they complete their registration on the GS Practitioner Portal;
• Review and verify all information affiliate providers add to their GS Practitioner Portal profiles upon registration before they are allowed to match with any GS clients;
• Triage all emails providers send to the team inbox seeking support from the PNO team. Respond to emails where possible, and escalate to senior team members and Supervisor as needed;
• Manage and complete manual payouts (via the Practitioner Portal) to providers where applicable;
• Support all payment related investigations;
• Complete no matches requests;
• Support any product, profile, and profile-related questions from providers post-verification;
• Support ad hoc team projects as needed;
• Monitor and track data related to responsibilities to identify and escalate trends.