JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for customer service, contributing to a positive experience for every client interaction.

EXPERIENCE

• Previous experience in a customer service or call center environment is preferred
• Bilingual or multilingual abilities are highly desirable, particularly in English and other languages
• Proficiency in data entry and computer skills, including familiarity with Microsoft Office Suite
• Strong analytical skills to assess customer needs and provide appropriate solutions
• Experience in sales or client services is a plus, enhancing the ability to upsell products effectively
• Cash handling experience may be beneficial for roles involving transactions
  Join us in delivering outstanding customer support while developing your skills in a rewarding environment!
  Job Types: Full-time, Part-time
  Pay: From $16.00 per hour
  Expected hours: 20 per week

Benefits:

• Flexible schedule
• Professional development assistance
• Referral program

Work Location: In perso

• Respond to customer inquiries via phone, email, and chat in a timely manner
• Provide accurate information regarding products and services to enhance customer satisfaction
• Assist clients with order processing, returns, and troubleshooting issues
• Maintain detailed records of customer interactions and transactions using data entry skills
• Handle outbound calls to follow up on customer feedback or resolve outstanding issues
• Collaborate with team members to improve service delivery and client relations
• Utilize Microsoft Office applications to create reports and manage customer data efficiently
• Demonstrate excellent phone etiquette while communicating with customers
• Strong computer skills (CRM, email, spreadsheets, scheduling tools)