Our client, NB Power is seeking dedicated and customer-focused individuals to join their team in New Brunswick. Join us in helping NB Power provide top-tier customer service while helping to shape the future of energy in the region.

REQUIREMENTS

Fluency in both official languages, French and English is required (language testing will be required)
Proficiency in Microsoft Word and Excel is required
Strong communication and interpersonal skills
Strong computer skills with the ability to learn new software programs is required
Customer service experience and/or call centre experience is an asset
Previous experience in Data Entry is an asset

Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information and assistance
Handle and resolve customer concerns in regard to efficiency registrations
Maintain a high level of professionalism, courtesy, and empathy when interacting with customers
Document customer interactions, update records, and ensure accurate data entry
Collaborate with team members to improve customer service processes and maintain service quality
Ability to show empathy and patience when dealing with customer concerns
Ability to work effectively in a team and adapt to a dynamic work environment