Bilingual Agent Support Representative at iA Financial Group

Waco, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Communication, Customer Service, Phone Etiquette, Active Listening, Written Communication, Attention to Detail, Organizational Skills, Adaptability, Collaboration, Eager to Learn, MS Office Proficiency

Industry

Financial Services

Description

Job Description Location: Waco, Texas (In Office) Division: American Amicable Department: New Business Agent Support Build the future with us Are you passionate about delivering exceptional service and making a meaningful impact in people’s lives? At iA American, we’re committed to helping our clients feel confident and secure about their future. As an Agent Support Representative, you’ll be the first point of contact for our valued policyholders, agents, and internal teams—ensuring every interaction is handled with care, clarity, and professionalism. This position is a great opportunity to showcase your bilingual communication skills and grow within a company that values integrity, collaboration, and continuous development. What you’ll accomplish with us As an Agent Support Representative, you’ll be at the core of our mission. Here are the main responsibilities: Communicate with customers via inbound/outbound calls, chat, email, and written correspondence in both English and Spanish. Explain policy coverage and respond to inquiries with clarity and empathy. Assess customer needs and determine when to escalate requests to other departments. Update policies and maintain accurate service logs. Stay informed on company products and procedures to provide accurate support. Maintain a positive and professional demeanor in a high-volume call center environment. Uphold compliance with all applicable laws, regulations, and internal policies. What could accelerate your success in this role We’re looking for someone who: Has strong phone etiquette and active listening skills. Demonstrates excellent written and verbal communication. Possesses strong attention to detail and organizational skills. Is adaptable, collaborative, and eager to learn. Has at least 1 year of customer service experience, preferably in a call center. Types at a minimum of 35 WPM and is proficient in MS Office and other systems. Can meet department KPIs within 6 months of hire. Is fluent in both English and Spanish (spoken and written). Why you’ll love working with us A work environment where learning and development merge with a collective pursuit of excellence. A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed. The opportunity to work in a supportive, in-office setting with a team that values your growth. Competitive benefits Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO, employee and family assistance program, performance bonus, and much more! Apply now and get ahead of your career, where your talent really belongs! Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you! Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations. Company American-Amicable Life Insurance Company of Texas Posting End Date 2025-12-12 About us American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation. iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and Inclusion At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you. Can’t find an opening that suits you? We’d still love to meet you, please click here to introduce yourself. iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our US headquarters is in Austin, TX. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration. American Amicable traces its roots back to 1910 and is a progressive special markets insurer. Based in Waco, TX, the Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation. • Medical, Dental, and Vision Insurance • Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance • Company-Paid Health Advocate Benefit • Wellness Allowance • Generous Paid Time Off Plan and Holidays • 401(k) With Company Match • Competitive Bonus Program • Employee Assistance Program • Employee Discount Program Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here. iA Financial Group is the strength of a company with a human side, with its over 9,000 employees. Together, we have earned the trust of more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management. With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate. We’re invested in you. To learn more about opportunities, visit: iA Financial Group Careers

Responsibilities

As an Agent Support Representative, you will communicate with customers through various channels in both English and Spanish, explaining policy coverage and responding to inquiries. You will also assess customer needs and maintain accurate service logs while upholding compliance with applicable laws and regulations.