Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

WHAT CAN YOU EXPECT IN THIS ROLE?

• Promote and educate prospects on Pet Health Insurance (PHI) to sell pet health insurance via inbound and outbound calls and/or online
• Assist customers with policy and claims-related inquiries and up-selling/retaining PHI policies with existing customers
• Achieve targets through sales and recommendations to bind client policies via inbound and outbound calls
• Determine appropriate insurance products and coverage levels for clients
• Contribute to continuous improvements of sales and service processes
• Accurately document and follow up with customers to maintain client files

WHAT DO YOU BRING TO THE ROLE?

• AMF Damage Insurance License is a must
• Bilingual ENGLISH and FRENCH is a must
• High school diploma or equivalent combination of education and experience
• You have strong verbal and written communication skills
• You’re versed in navigating multiple computer programs at once
• You’re experienced at achieving individual and team goals
• You have proven ability to recognize sales opportunities in a contact center environment
• 2-3 years of experience with outbound sales is an asset
  High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada.
  Salary Range is $43,700 - $80,500
  Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.