Bilingual Analyst, Procurement Support, PSE (Procurement Solutions & Enable at Dr Bill RBC Ventures

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, English, French, Call Centre, Customer Service, Help Desk, Adaptability, Concur Travel And Expense, Corporate Cards, Coupa, Critical Thinking, Decision Making, Operational Delivery, Process Improvements, Procurement Policies, Purchase Orders

Industry

Banking

Description

Job Description What is the opportunity? As a Procurement Support Bilingual Analyst, you will provides levels 1, 2 and 3 application support ensuring resolution to all RBC Global Procurement related inquiries are addressed with quality and efficiency, as per Service Level Agreement (SLA) and also if a resolution cannot be addressed immediately or within our Service Level Agreement (SLA), inquiries will be escalated as applicable to the appropriate product team. Important: Please note that the location for this position is Toronto, and it requires a hybrid working arrangement of 4 days/week in the office. What will you do? Be part of our help desk team, receiving high volume of emails and online inquiries from internal RBC Enterprise end-users Provide qualitative and prompt, solutions for all Enterprise Procurement inquiries via email and all online communication methods used, ensuring all service standards are met within our SLA to fulfill the satisfaction of our end-users Maintain a complete understanding of end to end payment processes using RBC Global Procurement applications according to and including internal Global Enterprise Procurement policies and procedures Understand functionality of all Global Procurement applications such as SAP (eProcurement, HR, Accounts Payable), Concur (Expense Management and Travel), Coupa (Requisition, Purchase Order and eInvoicing), US Bank Visa, CNB Visa, Elavon, AMEX@Work Participate in updating the team’s Private PSE - PS & Ops Connect Site Participate in updating the RBC Global Procurement Support (myProcurement Hub and myT&E hub) Connect Site What do you need to succeed? Must-have Bilingual: English & French is required Call Centre, Customer service and/or Help Desk experience Computer skills GED Nice-to-have College Preferred What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options Job Skills Adaptability, Concur Travel and Expense, Corporate Cards, Coupa, Critical Thinking, Customer Service, Decision Making, Operational Delivery, Process Improvements, Procurement Policies, Purchase Orders, SAP Overview, Time Management Additional Job Details Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CHIEF LEGAL & ADMIN OFFICE GRP Job Type: Regular Pay Type: Salaried Posted Date: 2026-02-15 Application Deadline: 2026-03-02 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.

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Responsibilities

The analyst will provide levels 1, 2, and 3 application support for all RBC Global Procurement related inquiries, ensuring resolutions meet Service Level Agreements (SLAs). This involves receiving high volumes of emails and online inquiries from internal end-users and providing prompt solutions via various communication methods.