WHO ARE WE?

Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships with our valued customers, vendors, and employees.

GENERAL DESCRIPTION

Reporting to the Credit Supervisor, the Bilingual AR Collection Analyst is responsible for managing and maintaining the company’s accounts receivable portfolio. This role involves monitoring overdue accounts, identifying collection risks, and ensuring timely payments from customers. The analyst will collaborate with internal teams and external clients to resolve outstanding balances while maintaining positive customer relationships.

SKILL SET REQUIREMENTS

• Strong data analysis skills to identify patterns and trends, along with research abilities to gather and interpret information effectively
• Critical thinking and problem-solving abilities
• Decision-making skills to make informed choices based on data insights
• Strong communication skills required to make informed choices based on data insights
• Proficiency in identifying and resolving technical or operational issues

REQUIREMENTS / SKILLS

• 1-3 years of work experience in accounts receivable and collection management
• Hands-on experience with spreadsheets and accounting software (P21 or other full-scale ER software)
• Proficiency in MS Office Software, including Excel, Word, and Outlook
• Accounting diploma or equivalent accounting experience
• Must be Bilingual in English and French

AVAILABILITY REQUIREMENTS

• Must be available to work on-site in our Tecumseh, ON, Mississauga, ON or Laval, QC

• Investigate and resolve customer disputes and queries.
• Collaborate extensively with the Sales and Customer Service Departments to ensure customer payments are collected efficiently and within agreed-upon terms.
• Monitor/Perform all collections activities, review delinquent accounts and take timely and appropriate action to reduce collection risk and maximize total collections.
• Evaluate high-risk accounts to implement recommendations for resolution.
• Handle customer inquiries professionally, providing detailed reconciliations and statements as required and resolving payment disputes.
• Participate in automation and process improvement initiative projects.
• Work with internal departments as needed, including Sales and Product Marketing and warehouse, to validate and/or resolve questions or issues on customer’s A/R.
• Assist in month-end activities by running and analyzing various reports.Perform other duties and small projects as assigned by management.