Job Description
Bilingual Assistant Customer Accounts Associate - Total Loss, Collections
About Toyota Financial Services
Toyota Financial Services (TFS) provides retail, leasing and wholesale financial services to Toyota and Lexus dealerships and customers across Canada. TFS is a member of Toyota Financial Services Corporation (TFSC), a wholly-owned subsidiary of Toyota Motor Corporation in Japan with the Canadian operation headquarters in Markham, Ontario
What Sets Us Apart?
At Toyota Financial Services (TFS), you will help create best in class customer/dealer experiences in an innovative, collaborative and team focused environment. TFS is an important part of the Toyota family, an award-winning global company, recognized worldwide for our technological leadership and superior standards of quality, continuous improvement and environmental responsibility.
TFS currently has an exciting 12-month contract opportunity as a Bilingual Assistant Customer Accounts Associate – Total Loss, reporting to the Supervisor of Collections. This role is hybrid out of our Markham head office.

What you will be doing:

• Communicate with customers and insurance adjusters
• Complete claim rebates on closed accounts
• Perform routine follow up on insurance total loss claims or settlements, claims rebates cancellations, and refunds
• Produce accurate calculations of total loss settlement letters, and remaining balances due or refunds
• Final closing of Total Loss files to generate refunds and invoices
• Process incoming paperwork, invoices, receipt of insurance total loss settlement cheques
• Provide exceptional service and resolve customer inquiries
• Perform additional department collections duties as required

What you bring:

• Bilingual – written and oral fluency in English and French is required
• College or University degree/diploma preferred
• Excellent communication, and decision-making skills
• Strong organizational skills with the ability to manage multiple priorities
• Previous experience with insurance claims is an asset
• Must be available to work between the hours of 8:00 am to 8:00 pm

What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law.

• Communicate with customers and insurance adjusters
• Complete claim rebates on closed accounts
• Perform routine follow up on insurance total loss claims or settlements, claims rebates cancellations, and refunds
• Produce accurate calculations of total loss settlement letters, and remaining balances due or refunds
• Final closing of Total Loss files to generate refunds and invoices
• Process incoming paperwork, invoices, receipt of insurance total loss settlement cheques
• Provide exceptional service and resolve customer inquiries
• Perform additional department collections duties as require