Company Name: PBS Systems
Job Location: Calgary, AB
Job Type: Full-time, Permanent
No. of Openings: 1
Internal Job Title: DTO Bilingual Trainer – Fixed Ops
Reports To: Team Lead, DTO Fixed Ops
Job Requirement(s): Bilingual (FR-EN); Travel within North America approx. 2 weeks per month
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

QUALIFICATIONS:

• Fluent in French and English (speaking, reading, and writing) mandatory
• Experience in the parts or service area of a dealership preferred
• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is preferred
• High School Diploma
• Computer proficient with knowledge of Microsoft Office Suite
• Strong problem solving & trouble shooting skills
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Strong documentation abilities
• Excellent communication skills
• Ability to travel within Canada and the USA up to 2 weeks per month is required; in consequence proof of valid passport and/or US visa (if applicable), and valid full class driver’s license is required

THE ROLE:

As a Bilingual Automotive Fixed Ops Software Trainer (DTO Bilingual Trainer – Fixed Ops) you will provide support and training to new and existing customers on our Dealer Management Software (DMS) in the Parts and/or Service modules of our software, in both English and French. Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO Trainers also assist customers onsite in person, when required, with new software install training.

JOB RESPONSIBILITIES:

• Learn and develop an understanding of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• The ability to complete the payroll module – if applicable
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Taking the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and be able to navigate our DMS Software to be able to better assist our customers
• Work directly with customers and train all sessions in assigned silo and if possible other silos
• Maintain a positive relationship with customers, identifying customer needs and ensure they are being met or exceeded
• Responds to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise and escalate issues to the corresponding teams
• Create and maintain a positive work environment
• Knowledge sharing within own silo and others within DTO
• Maintain documentation and update as processes change within department
• Willingness to commitment to an ongoing system of education and cross-training
• Ensure DTO queue is monitored
• Customer focus / excellent customer service skills
• Willingness to go the “Extra Mile”
• Perform other duties and responsibilities as assigned