OVERVIEW

We are seeking an experienced Bilingual (Spanish) Automotive Service Manager to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess a strong background in automotive service management, with a focus on dealership experience and a comprehensive understanding of vehicle maintenance and repair. This role requires excellent leadership skills, mechanical knowledge, and the ability to upsell services effectively. Work Schedule would be Mon-Fri 9am-6pm Sat 9am-5pm. Off on Sundays. Salary pay + commissions based on experience.

EXPERIENCE

• Proven experience in auto service management within a dealership environment is highly desirable.
• Strong background in automotive diagnostics and mechanical knowledge is essential.
• Previous experience as a service technician or mechanic is preferred.
• Familiarity with service writing processes and customer service best practices is required.
• Knowledge of automobile sales processes can be advantageous.
• Ability to effectively communicate with customers regarding their vehicle needs while providing exceptional customer care. Join our team as an Automotive Service Manager where your expertise will contribute to our commitment to excellence in automotive service!
  Job Type: Full-time
  Pay: $48,000.00 - $72,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Work Location: In perso

• Oversee daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
• Manage and mentor a team of service technicians, providing guidance on automotive diagnostics and repair processes.
• Develop and implement strategies to enhance customer service and satisfaction levels.
• Handle customer inquiries and complaints professionally, ensuring timely resolution.
• Conduct regular training sessions for staff on new automotive technologies and service techniques.
• Monitor inventory levels for parts and supplies, placing orders as necessary to maintain stock.
• Perform auto estimating for repairs, including brake repair, oil changes, transmissions, alignment, suspension work, tire service, diesel engine repair, shocks & struts, air brake systems, and auto body repair.
• Maintain accurate records of services performed and manage cash handling procedures within the department.
• Collaborate with sales teams to promote automotive services and upsell additional repairs or maintenance packages.