BILINGUAL BENEFIT SERVICE REP at The Virginian

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

18.5

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Communication Skills, Organization Skills, Problem Solving, Excel, Word, Adaptability, Flexibility, Health Claims Knowledge, Coding Knowledge, Processing Guidelines, Plan Designs Knowledge, PPO Networks Knowledge, Indemnity Plans Knowledge, Professionalism, Efficiency

Industry

Description

Job Details Job Location: Corporate Austin - Austin, TX 78729 Salary Range: $18.00 - $18.50 Hourly Position Overview: This position involves receipt of inbound calls for the purpose of verification of benefits and answering questions from providers, members, and clients. The benefits service representative will maintain knowledge of health claims, coding, and processing guidelines. In addition, the benefits service representative will also maintain knowledge of plan designs, PPO networks, Indemnity plans and all other contracts and services provided by the Boon Insight Team. The benefits service representative is a key position in the team that requires communication of accurate, courteous, and clear information to all callers. Highly developed organization and effective communication skills are a must. Key Responsibilities: Answering a high volume of inbound calls and maintaining a rapid response rate according to the agreed/standard metrics. Logging information of calls received where required. Maintaining effective relationships with co-workers, and supervisors, while displaying professionalism, efficiency, and courtesy. Maintaining great customer service communications with providers and other departments. Researching and resolving customer inquiries. Working knowledge of Excel and Word. Completing forms for follow-up with other departments. Pursuing personal development of skills and knowledge of necessary for the effective performance of the role. Advising department or unit of possible issues by trending types of calls received. Completing projects assigned by the manager. Attending mandatory workshops and team meetings. Performing other duties as assigned. Qualifications What we are looking for: High school education or equivalent 1 year of customer service/call center experience Medical background a plus (medical office, medical facility, etc.). Bilingual candidates a plus (English and Spanish) Excellent organizational, written/verbal communication skills, ability to handle multiple tasks while maintaining a high level of quality. Adaptability and flexibility in a changing environment required.

Responsibilities

The benefits service representative will handle inbound calls to verify benefits and answer questions from providers, members, and clients. They will also maintain effective relationships with co-workers and ensure clear communication with all callers.