Company Description
Chit Chats’ vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast-growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As e-commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.
We’re looking for you if you are Caring, Curious and Cheerful!
Job Description
As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence, and always do your best to ensure shipments comply with customs laws - our business depends on it! Your process and sort shipments meticulously and are highly proficient in navigating our platform. You are always looking for more efficient, cost-effective ways of getting things done while keeping in line with our strategic anchors and values.
You build rapport with clients and teammates alike. You show up on time, dress to work and get the job done because you know clients and teammates rely on you. You take pride in and maintain a clean and tidy branch. You will also assist the fulfillment department when needed with picking and packing orders, receiving and sorting inventory.
You work primarily out of our Montreal Hub (Saint-Laurent) location but are available to work out of our various locations in Montreal QC as required.

RESPONSIBILITIES TO CLIENTS

• Greet customers while representing Chit Chats’ brand and values.
• Interacts and develops a positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business.
• Responsible for the cleanliness, safety, and organization of the branch
• Some receptions and administrative duties and the ability to handle all customer inquiries via telephone, email and face to face.
• Offer consultative service, answer questions and make product and service recommendations.
• Process shipments meticulously including scanning, sorting and loading onto skids.
• Perform fulfillment tasks as needed (picking, packing, shipping, charging etc.).
• Responsible to ensure full compliance with all company safety and risk management policies and procedures
• Take inventory and place orders for supplies.
• Maintain incoming and outgoing client returns.

RESPONSIBILITIES TO TEAM

• Help assist the branches and warehouse and fulfillment operations when they are short staff.
• Responsible to ensure full compliance with all company safety and risk management policies and procedures
• Open and close branches when needed.
• Follow company policies and procedures to a T.
• Follow compliance procedures.
• Contribute to a log of escalations and provide summary reports to management.
• Help teammates to ensure effective and low-cost procedures.
• Maintain good communication between team members.
• Extra tasks or projects from time to time.
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