Bilingual Call Center Analyst at Clark Creative Solutions

Silver Spring, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

21.13

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual Proficiency, Customer Service, Data Entry, Communication Skills, Problem Solving, Multitasking, Phone Etiquette, Record Keeping

Industry

Government Relations Services

Description

We are seeking a highly motivated and customer-oriented Bilingual Call Center Representative to join our team. As a Bilingual Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who are fluent in both English and Spanish and have a passion for helping others. Duties: - Answer incoming calls from customers and provide assistance in a professional and courteous manner - Handle customer inquiries, complaints, and provide appropriate solutions - Conduct data entry and maintain accurate customer records - Communicate effectively with customers, ensuring clear understanding of their needs - Analyze customer issues and escalate complex problems to the appropriate department for resolution - Follow company policies and procedures to ensure consistent service delivery - Provide product information to customers and promote additional services as needed - Maintain confidentiality of customer information Experience: - Previous experience in a call center or customer service role is preferred - Strong phone etiquette skills with the ability to handle high call volumes - Bilingual proficiency in English and Spanish is required - Excellent communication skills, both verbal and written, in both languages - Ability to multitask and prioritize tasks effectively - Proficient in data entry and computer skills If you are a motivated individual with excellent communication skills in both English and Spanish, we encourage you to apply for the position of Bilingual Call Center Representative. We offer competitive pay, comprehensive training, and opportunities for career advancement. Join our team today! Job Types: Full-time, Contract Salary: $20.04 - $21.13 per hour Benefits: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Ability to Relocate: Silver Spring, MD 20903: Relocate before starting work (Required) Work Location: In person

Responsibilities

Provide exceptional customer service and support to clients by answering incoming calls and handling inquiries. Analyze customer issues and escalate complex problems to the appropriate department for resolution.