Bilingual Call Center Supervisor, Patient Access Programs at SmithRx

Plano, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management, Coaching, Mentoring, Recruitment, Training, Supervision, Conflict Resolution, Problem Solving, Communication, Healthcare, Patient Advocacy, Operational Efficiency, Team Leadership, Collaboration, Bilingual, Customer Satisfaction

Industry

Hospitals and Health Care

Description

Who We Are: SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values: Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new. Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always. Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise. Job Summary: As a Supervisor for our Patient Access Team, you will be responsible for the operational efficiency of our team responsible for procuring medications through drug manufacturers and for enrollment of patient members in drug savings programs. Your team serves as our patient members’ advocate, and to guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You will provide oversight in helping members get their medications through drug manufacturers in order to help meet organizational and operational KPIs, and to ensure customer satisfaction. In order to be eligible for this position, applicants must reside within a commutable distance to Plano, TX What you will do: Directly manage, coach, and mentor a team of Patient Access Specialists, whose primary responsibility is to help members apply and enroll into patient assistance Recruit and hire new team members Lead training and onboarding for all new team members Provide day-to-day supervision, support, and escalation path for Patient Access Specialists on your team Manage team to meet target KPIs associated with our patient advocate teams Ensure efficient allocation of operational center resources and maintain high performance standards Identify and drive areas for operational process improvements to support scale Cross-functional collaboration with other departments What you will bring to SmithRx: At least 2 years of management experience in a health care setting HS diploma or GED or equivalent work experience Bilingual in Spanish highly preferred Previous experience helping patients/members with healthcare Experience in conflict resolution Passion for mentoring and helping team members with career pathing and skills enhancement Solutions-oriented problem solver driven by creating operational efficiencies Excellent written and verbal communication skills Experience working at a fast-growing startup is a plus Previous experience with patient drug advocacy is a plus Previous experience with healthcare, pharmacy benefits, and/or claims processing a plus Must be within commutable distance to Plano, TX or Lehi, UT What SmithRx Offers You: Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance Flexible Spending Benefits 401(k) Retirement Savings Program Short-term and long-term disability Discretionary Paid Time Off 12 Paid Holidays Wellness Benefits Commuter Benefits Paid Parental Leave benefits Employee Assistance Program (EAP) Well-stocked kitchen in office locations Professional development and training opportunities

Responsibilities

As a Supervisor for the Patient Access Team, you will manage the operational efficiency of the team responsible for procuring medications and enrolling patient members in drug savings programs. You will oversee the team to ensure they meet organizational KPIs and provide excellent customer service.