READY TO SUIT UP AS A BILINGUAL CALL CENTRE OPERATOR SECURITY GUARD

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.
As a Bilingual Call Centre Operator Security Guard, you will be the person spotting threats before they escalate in environments such as a security operations centre, call centers, parking gatehouses, etc.

QUALIFICATIONS FOR BILINGUAL CALL CENTRE OPERATOR SECURITY GUARD

• Valid Alberta Security License
• Fluent in both English and French
• Hold a high school diploma or equivalent
• Strong computer and typing skills, proficient with Microsoft Office
• Experience with monitoring and operation of video and surveillance systems
• Minimum 1 year experience in Control/Call Centre
• Flexible to work days and nights; casual; 12 hours shifts
  Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers. If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!
  Not the job for you? Make sure to check out all our jobs! We also have concierge, tactical and even casual roles available.

• Answer calls on the security landline phone, mobile phones, intercom and radio system
• Liaison with contractor security personnel and client regarding security activities, incidents, search programs, access control programs and overall safety
• Monitor systems and alarms including, but not limited to:
• Security systems
• Fire alarm systems
• Closed circuit television (CCTV) cameras; and
• 911 emergency dispatch
• Dispatch emergency calls to clients EH&S emergency service to manage fire, rescue, medical and the emergency command centre at all applicable sites.
• Dispatch security alarms, events and activities to all sites
• Report security incidents and ensure all incidents have been accurately documents in the system and reported to the appropriate individual
• Track all alarms and resolve any alarms relating to card problems
• Report on patrols using the shift report template and the electronic tour application
• Participate in safety meetings
• Generate attendance reports in the event of an emergency condition