Bilingual Call Operator (English & French) - Part Time - Weekends (Day shif at Firetronics 2000 Inc
Quispamsis, NB, Canada -
Full Time


Start Date

Immediate

Expiry Date

13 Nov, 25

Salary

20.0

Posted On

14 Aug, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Direct Client Interaction, Customer Service, Communication Skills

Industry

Outsourcing/Offshoring

Description

REQUIREMENTS

  • A minimum of 2 year experience in the same or similar role such as 911 Operator/Dispatcher, Customer Service Representative (CSR), Telephone Operator/Agent, Call Centre Operator/Agent, Answering Service Operator/Agent, etc.
  • Verbal and written fluency in both English and French
  • A strong work ethic and ability to multitask
  • A minimum of 2 year experience in a similar role that requires direct client interaction and de-escalation.
  • Flexibility to work 12-hour rotating shifts (days and nights required)
  • Strong attention to detail and ability to follow instruction
  • Education: secondary school diploma minimum
  • Excellent telephone and communication skills
  • Computer proficiency with strong data entry/keyboarding skills
  • Ability to work under pressure
  • Ability to work alone or as part of a team
  • Ability to stay focused at all times during working hours.
  • Must be able to pass a criminal record check

How To Apply:

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Responsibilities
  • Monitor fire and security alarm systems utilizing specialized monitoring software and equipment
  • Handle all telephone calls efficiently and in a professional manner
  • Notify appropriate contacts or emergency authorities such as Fire Department, Police, Emergency Medical Services in a prompt and efficient manner following strict procedures
  • Diligently keep required records and files
  • Prepare and distribute reports internally and to external parties as required
  • Follow all established procedures, regulations & guidelines
  • Assist in new client on-boarding and account setup
  • Maintain good client relations
  • Other related duties as assigned
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